Sebin Francis

• Managed B2B inside sales operations and order processing for industrial clients, handling over 100+ customer
transactions monthly with 98% accuracy.
• Acted as liaison between suppliers, internal teams, and clients, ensuring on-time delivery of critical materials and
maintaining a 95% on-time fulfillment rate.
• Streamlined order tracking and internal documentation processes, reducing manual errors by 40% and improving
overall workflow efficiency.
• Reviewed and translated technical purchase orders into executable internal workflows, enhancing clarity and
reducing turnaround time by 20%.
• Supported outside sales and OEM teams by responding to customer inquiries, technical clarifications, and
coordinating service appointments.
• Maintained accurate inventory updates and allocated internal stock to meet client deadlines, contributing to a 15%
improvement in customer satisfaction.
• Coordinated with suppliers and internal procurement for purchase orders, resolving bottlenecks and ensuring end-to
end supply chain efficiency.

• Spearheaded end-to-end sales operations, including prospecting, lead qualification, pricing strategy, and contract
negotiation—resulting in a 30% YoY sales increase.
• Led digital marketing initiatives using email campaigns, content strategy, and targeted social media ads, contributing
to a 28% increase in quarterly sales and a 20% boost in lead engagement.
• Managed and delivered 5+ client projects worth ₹200, 000-₹300, 000 each, ensuring on-time delivery and 100% client
satisfaction.
• Hired, trained, and managed a team of 10 sales and marketing staff, improving team performance and increasing
lead-to-conversion rates by 35%.
• Improved customer satisfaction scores from 75% to 90% by refining service workflows and incorporating user
feedback into process updates

• Supported marketing operations and analysis for print and digital campaigns, ensuring 100% accuracy in customer
facing communications such as postcards and promotional materials.
• Investigated and resolved customer order exceptions and rejections, adhering to SOPs and improving turnaround
time by 25%.
• Collaborated with the data and campaign teams to develop reporting frameworks for campaign performance and
customer engagement insights.
• Provided training to new employees and interns on CRM systems and product knowledge, helping reduce onboarding
time by 40%.
• Acted as a process backup for the marketing ops team, contributing to uninterrupted execution during peak
workloads.

• Conducted competitive market research and contributed to developing digital marketing strategies to drive brand
awareness.
• Managed customer relationships and supported the full sales cycle from lead generation to closing deals, helping
improve client retention by 20%.
• Analyzed service performance data across 8 BDMs, recommending improvements that led to a measurable increase
in customer response rates.
• Supported recruitment and training of junior staff, contributing to smoother operations and increased sales team
cohesion.
• Participated in the weekly ride-along and client calls to understand field sales challenges and propose solutions.