Sr. Officer Priority Banking:
Emirates Islamic Bank
Total years of experience :24 years, 5 Months
Sr. Officer Priority Banking:
Duties and Responsibilities
Regional Coordinator: Responsible for all admin and HR related matters. Assistance to Regional Head of Priority Banking in Admin, Business and coordination with HO.
Customer Service: Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
Customer Referrals: Make appropriate customer referrals to other units to facilitate retention and continued relationship.
Customer Problem Resolution: Address customer problems and complaints to achieve satisfactory resolutions, referring issues beyond the role limit to appropriate points of reference.
Authorized Personnel: Authorized signing officer of the branch and responsible for MIS, Business reports, liaison with HO, regional coordinator of HR and Admin matters.
Compliance and Control: Apply, and comply with, relevant processes, procedures and controls to meet the unit's needs while providing efficient service to customers.
Security: Maintain strict control of confidential documents / secured negotiable items to prevent loss or misuse.
Customer Service Representative (Priority Banking):
Duties and Responsibilities
Department Services: Provide a correspondence service (shorthand, replies, mail reports etc.) and presentation support to ensure timely and efficient communication and action.
Diary Management: Provide a diary management service to assist in effective use of managerial time.
Records & Filing System: Establish and maintain/ update records and filing system in order to support the information needs of the manager(s).
Office Equipment/ Supplies: Arrange for the efficient operation of office equipment and replenish office supplies to ensure smooth functioning of the department.
Department’s Documents: Handle department’s documents in a confidential and systematic way.
Visitors/ Callers/ Staff: Act as a first point of contact for screening and handling all the visitors/ callers (internal & external) and staff in order to optimise effective use of managerial time while ensuring customer friendly image.
Administrative Services: Follow-up and make necessary administrative arrangements for travel/ department’s activities/ events to ensure efficient and cost effective execution.
Continuous Improvement: Monitor office procedures/ practices in order to suggest and implement approved changes.
Diary Management: Provide a diary management service to assist in effective use of managerial time.
Records & Filing System: Establish and maintain/ update records and filing system in order to support the information needs of the manager(s).
Office Equipment/ Supplies: Arrange for the efficient operation of office equipment and replenish office supplies to ensure smooth functioning of the department.
Department’s Documents: Handle department’s documents in a confidential and systematic way.
Administrative Services: Follow-up and make necessary administrative arrangements for travel/ department’s activities/ events to ensure efficient and cost effective execution.
Continuous Improvement: Monitor office procedures/ practices in order to suggest and implement approved changes.
Co-ordination/ Interfaces: Handle internal/ external co-ordination with people in order to deal with standard problems and escalate others while ensuring customer friendly image.
Reports/ Presentations: Prepare appropriate reports, returns, meetings minutes, and presentations in order to ensure most effective use of manager’s time.
Confidentiality & Security: Observe confidential procedures and register/ track accountable or statutory documentation in order to ensure appropriate level of confidentiality, security and control.
Processing and renewal of employment Visas, and labor cards.
Processing of site security pass.
Processing of driving license and transfer of license for expatriates.
Emergency contact person.
Responsible for formal correspondence with government entities
Safe custody of passport and certificates.
Documents Output: Provide word processing (general & specialised)services to a department to support timely completion of assigned work as per prescribed standards.
Administrative Services: Carry out routine daily tasks (e.g. standard reports, mail, telephone calls, visitors etc.) as per established procedures and standards to assist in achieving the outputs of the department.
Records & Filing: Maintain, update and retrieve records and files in order to support the information needs of the department.
Continuous Improvement: Monitor work routines and practices in order to suggest improvements.
Department Services: Provide a correspondence service (shorthand, replies, mail reports etc.) and presentation support to ensure timely and efficient communication and action.
GBA: 2.79 V. Good
GPA 73.9%