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Afnan Aseel, Ministry's of Commerce & Investment Relation Manager

Afnan Aseel

Ministry's of Commerce & Investment Relation Manager

Mohamed Yousuf Naghi Motors

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Marketing
Experience
17 years, 4 Months

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Work Experience

Total years of experience :17 years, 4 Months

Ministry's of Commerce & Investment Relation Manager at Mohamed Yousuf Naghi Motors
  • Saudi Arabia - Jeddah
  • My current job since January 2018

Lead and manage the MCI Relationship function in the development of Sales & After sales strategies according to the ministry’s regulations in alignment with dealership policies and brands’ polices and standards.

Main focus on maintaining MYNM relationship with the Ministry of Commerce & Investment and achieving maximum customer satisfaction through effective, timely, and competent management of all received concerns.

CRM Manager at Mohamed Yousuf Naghi Motors - Jaguar and Land Rover
  • Saudi Arabia - Jeddah
  • April 2014 to December 2017

Lead and manage the Customer Relationship Management function in the development of Sales, After sales and CRM strategies according to the dealership policies and in line with the JLR brand. Main focus on achieving maximum customer satisfaction through effective, timely, and competent management of:

• Customer Satisfaction Index & Surveys
• Customer Complaints
• Customer Database
• Customer Campaign Management

Call Center Manager at Mohamed Yousuf Naghi Motors - Jaguar and Land Rover
  • Saudi Arabia - Jeddah
  • December 2010 to March 2014

• Build up the call center unit Infrastructure (policies and procedures)
• Designed workflows and internal communication protocols
• Designed and implemented CSI program - operations and results reporting
• Liaising with supervisors, operatives and third parties to gather information and resolve issues
• Coordination of customer experience programs with Regional Office
• Monitor call center team performance and development
• Regular development of Automated processes on CRM system

Telesales Officer at BUPA Arabia for Health Insurance
  • Saudi Arabia - Jeddah
  • November 2008 to March 2010

• Managed, designed and coordinated Annual performance rewarding events for two years in a row (2008 & 2009)
• Implemented a performance review program to evaluate telesales team on monthly bases
• Participated in designing workflows and processes on a new implemented CRM system
• Trained 50 telesales agents on a new CRM software (Sage CRM) as super key user
• Monitored and reported weekly telesales results to the highest level management
• Responsible of day to day performance tracking of telesales team
• Worked as a retail marketing officer for the last two months

Investment Relationship Manager at UK Land Investments International
  • Saudi Arabia - Jeddah
  • June 2007 to October 2008

Approach customers for projects in London-UK, closing deals and aftersales followup

Call Center Agent at Bridges
  • Saudi Arabia - Jeddah
  • May 2006 to May 2007

Help Desk agent for National Commercial Bank

Education

Bachelor's degree, Marketing
  • at King Abdulaziz University
  • June 2013

• A Bachelor degree of Marketing - GPA 3.4 of 5 King Abdulaziz University - Jeddah, Summer 2013

Specialties & Skills

Customer Satisfaction
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Call Center Development
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Microsoft CRM
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Performance Analysis
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Process Improvement
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Coaching skills
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Problems solving
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Verbal and written communication skills
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Computer and technical literacy
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Customer Retention
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Competitive Analysis
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Team Leadership
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Languages

Arabic
Expert
English
Expert

Training and Certifications

Creative Thinking and Problems solving (Training)
Training Institute:
BUPA - Training dept.
Date Attended:
October 2009
Management as a Leadership skill (Training)
Training Institute:
MYNM - Traing Dept.
Date Attended:
March 2012
Local Shares Basics (Training)
Training Institute:
Bridges - NCB Training Team
Date Attended:
May 2006
The ABC’s of Supervising Others (Training)
Training Institute:
MYNM - Traing Dept.
Date Attended:
June 2012
The 7 Habits of Highly Effective People (Training)
Training Institute:
BUPA - Training dept.
Date Attended:
May 2009
Introduction to Land Rover (Training)
Training Institute:
JLR Academy - Dubai
Date Attended:
October 2013
Telesales Skills (Training)
Training Institute:
BUPA - Training dept.
Date Attended:
November 2008
Introduction to Jaguar (Training)
Training Institute:
JLR Academy - Dubai
Date Attended:
November 2013

Hobbies

  • Reading
    Even though its an off and on thing for me but yet it remains one of my everlasting interests. No favourites in reading for me, articals, books, novals by all categories it just has to be interesting with a good graper opening.
  • Sports and Fittiness