Internal Control and Business development specialist
Abraj Misr
Total years of experience :13 years, 8 Months
Tasks include but are not limited to the following:
1. Developing the company`s quality procedures, standards and specifications.
2. Ensuring that the company's policies and standards are comply with ISO requirement and legislation.
3. Establish appropriate key measurement (KPIs) for each department after the agreement of stakeholders and keep monitoring and analyzing them for further performance improvement.
4. Prepare monthly summaries of quality issues for the top management..
5. Analyze data to identify areas for improvement in the quality system.
6. Consult with management and stake holders on better operational procedures to improve overall efficiency and productivity audit.
7. Conduct internal audit and prepare the audit report.
8. Monitor and analyze the variance and deficiency in the performance to establish the corrective and preventive action plan (CAPA).
9. Create GAP analysis and statistical report.
10. Evaluate audit finding and develop appropriate corrective action with stakeholders.
HR Responsibilities: -
In addition to business development responsibilities, I was appointed to participate in HR Project as OD consultant.
The project aim to establish, implement and maintain HR system to support the company vision.
Tasks include but are not limited to the following
1- Create a favorable environment that will encourage continuous improvement by promoting creativity and innovation for all team member in accordance with the company policies.
2- Launch the initiative of Abraj Star to increase the engagement, empowerment, commitment and loyalty.
3- Designs and develops training programs ”Abraj Academy “ that equip staff with the required skills to achieve the organization’s quality, financial and customer service goals.
4- Create and implement programs that connect employees with the business goals.
5- Creating competencies model to be the base for performance management system.
6- Establishing a performance management system and link it with compensation system, talent system and training and development system.
7- Assessing, evaluation and grading all jobs at the company to help in creating the compensation & benefits system.
8- Conducting the job analysis and job descriptions
9- Creating the recruitment policy
10- Launch a satisfaction survey for some company benefits to assess its effectiveness
11- Establishing talent system to identifying talents, succession plans, and development plans.
12- Training to Managers & Employees on the new performance management approach
Tasks are included but are not limited to the following: -
1- Managing academic activities of department
2- Supporting the instructors to do their job perfectly.
3- Assist in printing material
4- Handle daily studentswalk-ins, phones and e-mails inquiries
5- Preparing a plan for all academic activities
6- Handling in and out correspondence.
7- Planning the process of the department.
8- Handling student's problems.
9- Maintain and update the filing system.
10- Communicate with faculties’ members & other internal departments.
11- Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs
12- Manage files, record systems, office supplies and inventory.
13- Organize staff meetings and executive calendars.
14- Train new hires with preliminary work information.
15- Assist the HR departments in payroll services by providing attendance information.
Tasks include but are not limited to the following :-
1-Managing sales activities of the company.
2- Providing 100% of the execution of tasks and obligations to supply service in accordance with the signed agreements with clients.
3- Identifying new potential markets, brokers and partners and organizations of business contacts with clients in the field of aviation.
4- Recognizing changes within the aviation industry; adjust business plan & strategy in conjunction with market trends/conditions.
5- Outsourcing of aircraft lease services as requested by clients.
6- Achieving sustainable profitability, increasing market share by increasing customer satisfaction and better handling of complain.
7- Negotiating with the suppliers
Quality and Audit Responsibilities:-
In addition to the planning and sales responsibilities, I was appointed to participate in the audit committee. The committee was responsible to ensure that organization’s system is established implemented and maintained in accordance with the requirements of ISO and the international standards. Also, the committee was responsible for reviewing the performance of the whole organization, making the recommendations for improvement and reporting that for the top management.
The tasks were included but not limited to the following:-
1- Restructuring and improving the system and procedures of the department to cope with ISO requirements.
2- Preparing the necessary Protocols, SOPs, charts, ..etc.
3- Leading, coaching and training the colleagues in the department the new system.
4- Insuring the implementation of the new procedures and system.
5- Playing the role of internal audit with other departments to review, challenge and improve their procedures.
6- Responsible for continuous improvements of the system and procedures to effectively and efficiently meet the organization’s vision, mission and strategy.
Tasks include but are not limited to the following :-
1- Marketing the product of the bank (credit card, personal loans)
2- Segment the market into categories
3- Identify the target audience
4- Contact and presenting the product of the Bank to the customer
5- Facilitate the buying process for the customer