Supervisor
Midas
مجموع سنوات الخبرة :4 years, 5 أشهر
• Training New Internship Staff.
• Answer calls professionally.
• Respond to customer inquiries.
• Handle and resolve customer complaints.
• Enter customer information.
• Identify and escalate priority issues.
• Route calls to appropriate department.
• Follow up customer calls where necessary.
• Complete call logs.
• Produce call reports
- Answer general customer inquiries and requests using phone and email.
- Follow up with VIP customers, help with preparing orders.
- Provide customers with products information.
- Identify, research, and resolve customer issues
•Collect data on customers, competitors and market. Consolidate information into actionable items, reports and presentations.
•Compile and analyse statistical data using modern and traditional methods to collect them.
•Answering Phone with (Inbound/Outbound)