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Afnan Yahia, senior sales and customer service

Afnan Yahia

senior sales and customer service·flex family club

Kuwait

Master's degree, MBA

Work experience

Total years of experience: 9 years, 8 months

senior sales and customer service

October 2025 - Present

flex family club

Hawali, Kuwait

October 2025 - Present

Company industry:
Retail & Wholesale
Job role:
Sales

Operations & Procurement Coordinator

May 2025 - Present

Worldwide Unlimited Services (WWUS)

Al Kuwait, Kuwait

May 2025 - Present

Company industry:
Other Healthcare Services
Job role:
Purchasing and Procurement

Tele-Sales & Customer Service Executive

February 2025 - November 2025

Flex Family Club

Al Kuwait, Kuwait

February 2025 - November 2025

Managed customer records, processed payments, and ensured
.accurate data entry
Conducted outbound and inbound calls, converting leads into active
memberships

Company industry:
Retail & Wholesale
Job role:
Sales

E- commerce supervisor and operations coordinator

January 2024 - January 2025

alnhar plus

Al Asimah, Kuwait

January 2024 - January 2025

Company industry:
Internet & E-commerce
Job role:
Sales

Senior Sales and Customer Service Executive

January 2024 - January 2025

Flex Family Club

Hawali, Kuwait

January 2024 - January 2025


trends, successfully preventing supply bottlenecks, overstocking, and retail stockouts.
Reconciled supply chain delays and vendor order mismatches with rapid turnaround times to preserve elite
order fulfillment standards.

Negotiated contract structures and corporate B2B commercial agreements, consistently surpassing
organizational performance targets and volume KPIs.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

dentist/dupty manger

February 2018 - November 2024

health insurance hospital

Cairo, Egypt

February 2018 - November 2024

I used to diagnose the cases, taking x-ray if needed and putting treatment plan and convinve the patient with it then apply it, , such as endodontic treatment, restorative treatment, peadodontic treatment, scaling and root planning and extraction

Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Administrative & Operations Coordinator (Health

February 2018 - November 2024

health insurance hospital

Cairo, Egypt

February 2018 - November 2024

Company industry:
Medical Hospital

Clinical Support & Patient Operations Lead

January 2022 - January 2023

Hala Medical Center

Hawali, Kuwait

January 2022 - January 2023

• specialized logistics and inventory profiles completely aligned with compliance regulations.
Provided rigorous workflow guidance, operational methodology onboarding, and structured training to supply
handling divisions to optimize internal intake cycles.

Company industry:
Other Healthcare Services

Administrative and Purchasing Manager

February 2018 - January 2023

Medical & Corporate Sectors

Cairo, Egypt

February 2018 - January 2023


Analyzed operational expenditures and negotiated directly with logistics partners to secure optimized shipping
frameworks, reducing delivery timelines and overall regional procurement costs.

Company industry:
Medical & Healthcare Equipment
Job role:
Administration

genral dentist

September 2016 - November 2017

Ain Shams University

Cairo, Egypt

September 2016 - November 2017

internship year i attend 3 endodontic rounds, 2 surgical rounds
aslo i got 2 rounds paedodontics and 2 fixed and removable prothesis
and for last months i got restorative rounds

Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Education

Brooklyn business school

December 2025

December 2025

Master's degree, MBA

Kuwait

Modern Science and Arts University (MSA)

July 2016

July 2016

Bachelor's degree, Dentistry

Egypt

matar school

July 2011

July 2011

High school or equivalent, Management)

Egypt

Skills

Extractions

Expert

Teeth Whitening

Expert

Restorative

Expert

Endodontics

Expert

Pediatric Dentistry

Expert

restorative

Expert

aesthetics

Intermediate

endodontics

Intermediate

fixed prothodontics

Intermediate

public health

Expert

prosthodontics

Intermediate

crown placment

Expert

dental radiology

Expert

restoration

Expert

pediatric dentistry

Intermediate

Infection Control

Expert

Healthcare

Expert

Administration

Expert

Dental

Expert

Sales

Intermediate

Pharmaceutical Sales

Intermediate

Health

Expert

Management

Intermediate

Marketing

Expert

Science

Expert

E COMMERCE

Intermediate

END TO END ENCRYPTION

Intermediate

INVENTORY MANAGEMENT

Intermediate

PROCUREMENT

Intermediate

STRATEGIC SOURCING

Intermediate

SUPPLIER MANAGEMENT

Intermediate

SUPPLY MANAGEMENT

Intermediate

VENDOR MANAGEMENT

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CUSTOMER SERVICE

Intermediate

DETAIL ORIENTED

Intermediate

FINANCE

Intermediate

MASTER OF BUSINESS ADMINISTRATION MBA

Intermediate

OPERATIONS

Intermediate

PRODUCT KNOWLEDGE

Intermediate

PURCHASING

Intermediate

RECORDS MANAGEMENT

Intermediate

STRATEGIC LEADERSHIP

Intermediate

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Memberships

نقابه اطباء الاسنان المصريه

عضو

February 2023

Training and Certifications

Certifications
MBA
Aug 2025

Training
pediatric course
MSA university
Mar 2020
endodontic tips
ain shams university
Sep 2016

Hobbies and interests

photography ,cooking ,reading ,baking ,running ,spoken word poetry and acting

i won first place in spoken word poetry and in acting when i was child in primary 6