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afreen ateeq, Customer Service Associate

afreen ateeq

Customer Service Associate·Amazon Development Center

United Arab Emirates

Master's degree, Hospital Management

Work experience

Total years of experience: 2 years, 1 months

Customer Service Associate

October 2020 - October 2022

Amazon Development Center

Hyderabad, India •Remote

October 2020 - October 2022

Multi-Channel Support: Handled a high volume of inquiries via phone, chat, and email regarding orders,
•
payments, and website navigation.
Problem Solving: Identified and resolved post-sales issues (refunds, replacements, tracking) using a
variety of internal software tools.
Conflict De-escalation: Managed highly escalated situations with frustrated customers, maintaining
composure, and providing professional solutions.
Documentation & Accuracy: Maintained detailed logs of customer interactions to ensure data integrity
and prevent recurring issues.
Time Management: Operated in a fast-paced, 24/7 environment while meeting strict KPIs (Key
Performance Indicators) for response time and resolution quality.
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Education

Deccan College of Medical Sciences

June 2027

June 2027

Master's degree, Hospital Management

India

SPSS

February 2026

February 2026

High school or equivalent, Statistics

India

Akbar Owaisi Free Mega Health Camp

November 2025

November 2025

High school or equivalent, health camp

India

Osmania University

January 2022

January 2022

Bachelor's degree, accounting

India

Sultan Ul Uloom Public School

January 2016

January 2016

High school or equivalent, 10th

India

Skills

CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
HEALTH ADMINISTRATION
Intermediate
HEALTH ADMINISTRATION
Intermediate
HEALTH INFORMATICS
Intermediate
HEALTH INFORMATICS
Intermediate
HOSPITAL EXPERIENCE
Intermediate
HOSPITAL EXPERIENCE
Intermediate
INTERNET PROTOCOL TELEPHONY
Intermediate
INTERNET PROTOCOL TELEPHONY
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

Languages

Hindi

Expert

English

Expert

Training and Certifications

Certifications
"Al-Powered Transformation in Hospital Management and Digital Healthcare Marketing"
Deccan school of hospital management
Apr 2026
Hospital Administration
learntube
Apr 2026
Show credentials

Hobbies and interests

candle making