Process Developer – Operations & HR Assistant
GE Capital (General Electric) Pvt Ltd
Total years of experience :10 years, 1 Months
Responsible for credit matrix and surveillance of credit bureau which helps customers to maintain their credit life.
• Liaise with the Global Customer Service Financial teams to learn and implement best practice and to drive customer and performance improvements
• Ensuring the department complies with all Financial Policies, Laws, and regulations
• Carrying out background and reference checks on prospective customers
• Putting together new employee starter packs
• Setting up, monitoring and then tracking customers probationary periods
• Maintenance of the Finance records and systems
• Interpreting and clarifying the company’s financial policies & practices
• Define key performance indicators - develop success measures, track delivery against program objectives, lead improvement initiatives and document lessons learned
• Create appropriate concepts and deliver training & development programs as well as succession plans for client groups
• Provide management coaching to build leadership capabilities to address and resolve customer issues
• Work with line managers and employees to address all types of employee relations issues ensuring a balanced perspective
• Monitor and report on Quality metrics, deep dive and identify trends/root causes
• Recommend, own and drive performance improvement areas
• Support/consult with the Retail Project Managers and trainers to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics
• Proven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives
• Deep dive/analyze customer related data and draw conclusions leading to improvement initiative recommendations
• Analytical, with a proven ability to analyze various data sources and identify root cause/drivers of performance
• Implement and own action plans which drive performance improvements.
Finance is one of the most popular specializations within Master of Business Administration (MBA) programs. An MBA in Finance offers benefits to working professionals in a variety of industries, including commercial and corporate banking, investment services and real estate. Topics commonly taught through a finance MBA program include: Stock market analysis Foundations in finance Global economy Financial instruments Futures and options Market trading and volatility Risk management Bankruptcy Corporate finance Investment banking.