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Afruz Djamolov, Complex Service Express Agent

Afruz Djamolov

Complex Service Express Agent·Mina Seyahi Complex,

Japan

High school or equivalent, Communication And Languages

Work experience

Total years of experience: 2 years, 2 months

Complex Service Express Agent

May 2024 - June 2026

Mina Seyahi Complex,

Dubai, United Arab Emirates

May 2024 - June 2026

• Assisted hotel guests with accurate information about services, facilities, directions, and general front desk support.
• Communicated professionally with guests from diverse cultural backgrounds across Mina Seyahi Complex, including
Westin Dubai, Le Meridien, and W Hotels.
• Handled guest questions and difficult situations using clear, respectful, and solution-focused communication.
• Supported the team during busy periods and worked overtime when additional help was required.
• Maintained a calm, confident, and service-oriented approach, including situations without immediate supervisor or
manager support.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

School No. 10

May 2023

May 2023

High school or equivalent, Communication And Languages

Uzbekistan

Skills

COMPOSURE
Intermediate
COMPOSURE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

English

Beginner

Japanese

Beginner

Hobbies and interests

Wrestling

Armature soccer player of "Shakhrisabz 11D" Bronze medal from wrestling in province competition. Trained with Judo for 5 years.