Network Engineer
KBBO GROUP
Total years of experience :18 years, 1 Months
OnePrepay Co LLC
Telelink Communication LLC
Techlink Systems LLC
•Manage resources to minimize downtime and ensure support for business-critical systems at all time.
•To plan and execute rollout of new Systems and Upgrades effectively to avoid any interruptions in daily operations
•Manage and oversee the work of the IT Support Team in terms of customer service
•Ensure user satisfaction is always achieved to users’ inquiries for IT systems support or software issues.
•Coordinate activities with External Solution providers, IT Suppliers, Network services or other information systems groups.
•Act as 3rd Level of escalation to defuse and resolve conflicts between users and IT support staff to achieve maximum user satisfaction.
•Assign daily tasks to IT Administrators and keep track of progress until the job is completed and closed and per the user’s comments.
support remotely and face to face to clients & internal staff members.
•Administration of Linux and Windows servers and workstations.
•System-level administration of MYSQL database systems
•Setup high volume outgoing mail subsystem using open source mail systems such as Postfix
•Setup 24x7 NOC monitoring and trouble ticket systems using open source tools Nagios.
•Troubleshooting problems related to DNS (bind), HTTP (apache, ), Database (MySQL, ),
•SMTP(EXIM), POP3, IMAP, FTP.
and 2012 Servers.
•Support ERP software and
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