Application Specialist & Technical Support
ExecuTrain LLC
Total years of experience :9 years, 10 Months
• Application implementation.
• Consulting and attending client’s needs to improve the acquired software.
• Troubleshooting and resolving application issues escalated from end users.
• Complete root cause analysis of defects.
• Creating and updating applications for internal company operations, developing Console, Windows and Web application for internal and external users.
• Integration of applications and job automation.
• Research and correct operational data quality assurance needs for business divisions using SQL Server.
• Build and maintain SQL scripts, indexes, Procedures, and complex queries for data analysis and extraction.
• Basic Database administration, IIS configuration, and hosting test and live applications.
• Liaised with clients and vendors to resolve day-to-day problems and make process changes.
• Extensive tuning activities on SQL procedures, functions, procedures, and such to enhance performance.
• Coordinated the escalation, tracking and follow-up on issue resolution in accordance with end-user
• Tier 1, 2 and 3 support.
• Application implementation and Support.
• End user training.
• Desktop and Network support and troubleshooting.
• Communicated application problems and issues to management, development teams, and end users.
• Tracked, logged and responded to support tickets. Performed user account maintenance, managed incidents and provided resolution for end-users technical challenges.
• Application testing, OS migration, Support Co-ordination, network maintenance.
• Provided Tier 1 and 2 support.
The BCA course structure is spread across six semesters in three years. Each semester comprises of seven papers with a balance combination of theory and practical. The BCA programme both in regular of aim and scope is very focused in its approach to preparing a student for it and other professions.