Deputy Manager – Supply chain
TATA 1MG Healthcare Pvt Ltd
Total years of experience :13 years, 0 Months
Key Result Areas: Managing Supply chain for Patient Support Program of multiple clients like, Pfizer, Johnson and Johnson, Abbott, Novo Nordisk, Eli Lilly etc. Implemented clear and efective planning strategies to meet supply chain needs, meet demand and optimize distribution. Designed the Sop for entire framework from scratch for Supply chain management, Processed all purchase orders, negotiated contracts and agreements with suppliers. Developed Strategic relations with client and conducted professional supply/demand research. Replenishment of stock based on PAN India demand Managing PO orders and their fulfilment. Managing Inventory Managing PAN India Day to Day Warehouse and Marketplace operations and customer escalations for PSP program. Managing Cold chain PAN India deliveries of B2B and B2C
Key Result Areas: Managed inbound and outbound shipment closure in mid-mile and last-mile and defined service standards for excellent service delivery Planned clients needs, identified improvement areas, and implemented measures to maximize customer satisfaction levels Maintained continuous interaction with customers to ascertain the area of concern for improving service levels Simplified uniformity in the understanding between client/ organization and addressed service-related customers escalations in the territory and coordinated with Sales Team for sales related issues Delivered feedback to the Process Associates based on quality audits and rendering suggestions for improvements Ensured adherence to required processes compliance for the warehouses like warehouse check-list, audit requirements & documentation Authenticated, review, and select suitable transport partners, service vendors, labour contractors, local suppliers as per company benchmarks
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