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تم إلغاء حظر المستخدم بنجاح
Aftab Ahmad, Front Line Associate

Aftab Ahmad

Front Line Associate·Lulu International Exchange

الإمارات العربية المتحدة

ماجستير, Master's of Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 7 أشهر

Front Line Associate

أبريل 2024 - حتى الآن

Lulu International Exchange

دبي، الإمارات العربية المتحدة

أبريل 2024 - حتى الآن

Handling and Processing Cash Transactions in LCY and FCY currencies.
Proficient in POS systems, Expert in smooth Transaction Processing and
Ensuring Accurate Handling, Balancing, and Dispatching of Branch Cash to
Company Accounts.
Organized Marketing activities for Corporate Customers Identification and
Acquisition.
Researched and Identified Sales Opportunities, Generated Leads and
increased Branch Remittance volume by 30%.
Exercised due diligence in process related customer transactions to ensure
risk mitigation and adherence to relevant AML procedures and KYC
initiatives.
Committed to Operational Excellence and Delivering a Seamless, Satisfying
Customer Experience at Every Interaction.
Ensure proper services and after sales support to Clients to maximize
Retention rates.

مجال الشركة:
الخدمات المالية

CUSTOMER SERVICE OFFICER (FRONT DESK)

مارس 2022 - أبريل 2024

Emirates India International Exchange L.P.C

دبي، الإمارات العربية المتحدة

مارس 2022 - أبريل 2024

Self punctuality, adherence of policies & procedures and discipline to the
center.
Verification of Customer profile ( KYC )
Dealing with AML Queries.
Reconciliation of system cash with physical Cash.
Support home remittance business.
Dealing with instant cash transfer products.
Introducing products, building customer relationship, invite peoples for visiting
us.
Creating marketing related activities in which people can also participate that
can give permanent customers to Emirates Exchange.

مجال الشركة:
الخدمات المالية

Acting Assistant Branch

مايو 2023 - يناير 2024

Emirates India International Exchange

دبي، الإمارات العربية المتحدة

مايو 2023 - يناير 2024

Daily branch Operations, Smooth Branch opening and closing, Customer Complaints Handling, Fc Dealing, Setting Branch Margins, Corporate Customer Acquisition by marketing activities, Upselling with utilizing company resources, Updating Rates Board, Assigning job Shifts for colleagues (Job Roaster), Branch closing Reports, Branch Margin Reports, Day end Report.

مجال الشركة:
الخدمات المالية

Assistant Field Manager

يناير 2016 - أكتوبر 2020

Platinum Pharmaceuticals

فيصل أباد، باكستان

يناير 2016 - أكتوبر 2020

Dedicatedprofessional withhandsonexperienceinpharmaceutical field
operationsandteamcoordination. Skilledinexecutingsalesstrategies,
managingfieldforce, andensuringtargetachievement.
Direct interactions with customers for business development.
Supervise, train, andsupport a teamof Medical Representatives.
Implementation of organizational strategicplans.
Weekly andmonthly sales reports on Excel sheets for performance
evaluation.
Effectiveprospectingof customers for business growth.
Attendmedical conferences, seminars, andpromotional events for
generatingnewleads.
Conduct regular field visits andjoint calls to ensure teamcompliance with
company strategies.
Implementation of organizational strategicplans through upwardand
downwardcommunication.
Teammotivation, analyze market trends andcompetitor activity to stay
aheadin the market.
Achieve or exceedmonthly andquarterly sales targets set by the
management.
Plan, organize, andexecuteproduct awareness camps, free trail camps, and
promotional events in collaboration with doctors andhealthcare
professionals.
Developandmaintain strong, long termrelationships with Clients.
Handle clients feedback, resolve queries, andmaintain clients satisfaction.
Submit weekly reports on sales performance, teamactivities andmarket
trends.

مجال الشركة:
صناعة الدواء

Territory Manager

يوليو 2015 - يناير 2016

Wilson’s Pharmaceutical:

فيصل أباد، باكستان

يوليو 2015 - يناير 2016

Meet with clients to negotiate terms and prices on sales agreements, draw up
the contract, and ensure the document is signed by all necessary parties.
Achieve or exceed monthly and quarterly sales targets set by the management.
Assist the Clients through phone calls or in person, answer queries, and
address concerns regarding product availability, prices, and credit terms.
Inform the customers about warranties, maintenance requirements, delivery
schedules, and other.
Building Strong Relationships and Generating Leads that Fuel Business Growth
and Development.
organized Product Awareness Camps, to analyze Market Trends and generate
new business leads.
Throughout my Sales and Marketing experience, I've worked extensively with a
variety of SaaS tools and CRM platforms to streamline Lead Generation,
Customer Engagement, and Campaign Management.
Resolved aftersales issues as they arouse and maintain client satisfaction.

مجال الشركة:
صناعة الدواء

التعليم

LINCOLN UNIVERSITY COLLEGE

يونيو 2026

يونيو 2026

ماجستير، Master's of Business Administration

ماليزيا

المعدل التراكمي (نقاط): 3.29 من 4

المعدل التراكمي (نقاط): 3.29 من 4

University Of Sargodha

مارس 2015

مارس 2015

بكالوريوس، Accounting and Finance

باكستان

المعدل التراكمي (نسبة مئوية): 62%

المعدل التراكمي (نسبة مئوية): 62%

Skills

Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Cash Handling
Expert
Cash Handling
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
STRATEGIC MARKETING
Intermediate
STRATEGIC MARKETING
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
JOB INTERVIEWS
Intermediate
JOB INTERVIEWS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
KNOW YOUR CUSTOMER
Intermediate
KNOW YOUR CUSTOMER
Intermediate
FRAUD INVESTIGATION
Intermediate
FRAUD INVESTIGATION
Intermediate
RISK MANAGEMENT
Intermediate
RISK MANAGEMENT
Intermediate
PAYMENT PROCESSING
Intermediate
PAYMENT PROCESSING
Intermediate
DUE DILIGENCE
Intermediate
DUE DILIGENCE
Intermediate
RISK MITIGATION
Intermediate
RISK MITIGATION
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
Cash Handling
Expert
Cash Handling
Expert
MS Excell
Expert
MS Excell
Expert
MS Word
Expert
MS Word
Expert
Customer Service
Expert
Customer Service
Expert
Problem Solving
Expert
Problem Solving
Expert
Business Development
Expert
Business Development
Expert
Marketing
Expert
Marketing
Expert
MARKET RESEARCH
Intermediate
MARKET RESEARCH
Intermediate
ANTI MONEY LAUNDERING
Intermediate
ANTI MONEY LAUNDERING
Intermediate
Sales
Intermediate
Sales
Intermediate
Administration
Intermediate
Administration
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate

اللغات

الأوردو

اللغة الأم

الانجليزية

متمرّس

الهندية

متمرّس

البنجابية

متمرّس

التدريب و الشهادات

الشهادات
UAE Driving License

التدريب
Customer Service Excellence
Lulu International Exchange