افتاب خان

A US Recruiter role at SGS Consulting mainly focuses on hiring candidates for
USbased clients, especially in IT, healthcare, engineering, and business support
domains. The role usually works in the night shift because of US time Zones.
Sourcing candidates throughjob portals, LinkedIn, referrals, and networking
Screening resumes and conducting initial interviews
Understanding client requirements and matching suitable candidates
Scheduling interviews with clients
Maintaining candidate databases and ATS tools like Workday
Following up with candidates throughout the hiring process
Building strong communication with hiring managers and candidates

Worked as a Backend Operations Intern at Analytika Impruva SV Pvt. Ltd.,
where I supported backend processes, managed operational tasks, maintained
records, and assisted the operations team in ensuring smooth workflow
efficiency.

I worked from August 2021 to August 2022 in multiple operational and
customerfocused roles, including Business Development Executive, Technical
Support, Support Executive, and Shipment Executive.
During my tenure, I handled customer interaction, sales coordination, chat
support, and technical issue resolution while ensuring smooth shipment and
operational processes. My responsibilities included assisting customers with
inquiries, providing backend and technical support, managing CRM updates,
coordinating deliveries, and mainta professional communication with c. s and
internal teams