Travel Consultant
travel
مجموع سنوات الخبرة :14 years, 0 أشهر
I work in Gozayaan Pakistan which is an online travel agency as a flights executive.I am responsible for the tickets issuance, refunds, tickets re-issuance and sale records.
Akbar Gulf Travels of India, Jeddah, Saudi Arabia
April 2012- Present
Travel Consultant
• Deal with clients and customers on a daily basis.
• Book flights, tickets sales, travel insurance, car hire etc.
• Work as part of a team selling holidays.
• Responsible for providing detailed travel information to customers and deal with customer queries in relation to holiday packages.
• Responsible for booking corporate travel reservations (air, car, hotel, etc) for large corporate account.
• Promote the acceptance of fares, rates and suppliers that match the client's travel program policies and negotiate contracts.
• Responsible for coordinating travel, including handling on line fulfillment, ticketing, taking phone calls for changes and special requests.
• Ensure compliance with client's corporate travel policies
• Ensure compliance with company's procedures for documentation, ticketing, voids, refunds.
I used to deal with the clients directly.
Pakistan International Airlines Corporation, Islamabad, Pakistan
2009-2012
Reservation and Ticketing Assistant
• Responded to customer travel requests received via all means of business contact (in person, phone, e-mail or fax) for reservations (air, hotel, rental car, charters or other modes of transportation) in an efficient, courteous and timely manner.
• Performed all functions relating to the booking, administrative and accounting tasks necessary to process electronic and other travel documents as it related to customer requests and industry requirements.
• Promoted and sold travel products and services.
• Provided clients with a positive experience utilizing analytical and strategic skills.
• Positively contributed to the team environment.
B.Com Punjab University 2008