Events Assistant Manager
ESM
Total years of experience :9 years, 10 Months
• Build and maintain strong external relationships with potential sponsors, corporate partners, and supporters, through securing and leading new business meetings.
• Planning, Managing and Executing from inception to completion and delivering sports events round the year on a timely basis.
• Negotiations & Finalising of contracts with the venues and the technical partners.
• Working closely with the marketing team to boost and increase consciousness about the events and promote the sponsors.
Manage day-to-day operations to achieve expected outcomes as well as targeted objectives. Plan and implement effective strategies with a focus on improving process efficiency. Develop and maintain communications and strong relationships with clients. Organize events from start to finish as per requirements by administering overall procedures. Increase event success by providing worthy suggestions. Prepare and control budget for optimum utilization of available resources. Deliver strategic support in planning and execution of project activities. Lead social media procedure for current and upcoming event during the season. Prepare grass root cricket for junior cricketers. Create schedule for games and tournaments.
● Optimized club growth from start till the date with 100 plus coaching players.
● Built and sustained strong relationships with players, coaches, and staff.
● Generated AED 7M revenue through rental and events.
● Ensured delivery of specific projects on-time by overseeing operational and administrative functions .
● Enhanced team capabilities through leadership, motivation, and directions.
● Strengthened all internal communication systems by steering complete functions.
Executed various activities such as preparing quotes and generating invoices for international and local cricket teams. Manage facility booking for international and local cricket teams through booking application. Received payment from clients and deposited to accounts department. Created collection report daily and submitted to accounts and management teams. Oversaw several functions, including preparation of activity calendar for the upcoming events, coaching programmes, local tours, and corporate clients. Administered key clients’ accounts of the academy. Developed and maintained key stroke documents and work flow for new programmes. Prepared contract for international and local cricket teams for the facility usage.
● Boosted sales by 30% in 2015 through high level contribution, lead generation, and sales tracking methods.
● Achieved reduction in customers’ complaints by 30% through escalated grievance resolution procedure.
● Met performance milestones in speed, accuracy, and volume by administering complete processes.
● Ensured effective management of system by modifying and integrating a complex customer feedback system.
● Steered over 500 customers’ accounts simultaneously with zero complaints for two years.
● Successfully retained big corporate clients by offering incentives and discounts.
● Uncovered and resolved customers’ complaints by adopting and executing best practices