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Afzal Raza Mohammed, Desktop Support Technician

Afzal Raza Mohammed

Desktop Support Technician·TTEC

India

Bachelor's degree, ECE

Work experience

Total years of experience: 4 years, 6 months

Desktop Support Technician

March 2023 - Present

TTEC

Hyderabad, India

March 2023 - Present

• Delivered Technical Support: Provided effective troubleshooting and solutions to resolve client
technical issues.
• Optimized User Experience: Ensured prompt issue resolution to enhance user satisfaction and
system performance.
• Maintained System Integrity: Contributed to upholding system security and operational reliability.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Analytics and Visualization Job Simulation

March 2023 - Present

TTEC

Visakhapatnam, India

March 2023 - Present

Delivered Technical Support: Provided effective troubleshooting and solutions to resolve client
technical issues.
• Optimized User Experience: Ensured prompt issue resolution to enhance user satisfaction and
system performance.
• Maintained System Integrity: Contributed to upholding system security and operational reliability.
Company industry:
IT Services
Job role:
Support Services

E-Support Officer

October 2022 - January 2023

24-7 Intouch

Hyderabad, India

October 2022 - January 2023

• Provided Expert Remote Support: Addressed customer inquiries on product functionality with
precision and clarity.
• Resolved Issues Efficiently: Leveraged strong communication skills to troubleshoot and resolve
customer concerns.
• Ensured Customer Satisfaction: Collaborated with team members to deliver exceptional support and
maintain high satisfaction levels.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Tron Associate

August 2020 - June 2021

Amazon Development Centre

Hyderabad, India

August 2020 - June 2021

• Analysed Fulfilment Operations: Reviewed stowing activities from video footage to optimize human
judgment and resource utilization with high accuracy.
• Streamlined Processes: Proposed changes to reduce handling time, enhance efficiency, and improve
software tools, aligning with operational goals.
• Monitored and Escalated Issues: Tracked performance metrics, escalated variances, and ensured
process compliance to drive live business results.
Company industry:
Internet & E-commerce
Job role:
Support Services

Education

Raghu Engineering College

November 2018

November 2018

Bachelor's degree, ECE

India

GPA (percentage): 61.48%

GPA (percentage): 61.48%

I have completed a full time 4 year Bachelor's Degree in the Major - Electronics and communication Engineering at Raghu Engineering College Affiliated to JNTUK Univeristy in the duartion of 2014-18.

Skills

Ticketing
Expert
Ticketing
Expert
International Teams
Expert
International Teams
Expert
Powerbi
Expert
Powerbi
Expert
MySQL
Expert
MySQL
Expert
Troubleshooting
Expert
Troubleshooting
Expert
DATABASE MANAGEMENT SYSTEMS
DATABASE MANAGEMENT SYSTEMS
MYSQL
MYSQL
CLOUD COMPUTING
CLOUD COMPUTING
AMAZON WEB SERVICES
AMAZON WEB SERVICES
GOOGLE CLOUD PLATFORM GCP
GOOGLE CLOUD PLATFORM GCP
DEVOPS
DEVOPS
JENKINS
JENKINS
APACHE MAVEN
APACHE MAVEN
GIT VERSION CONTROL SYSTEM
GIT VERSION CONTROL SYSTEM
GITLAB
GITLAB

Languages

English

Expert

Training and Certifications

Training
Data Analytics and Visualization Job Simulation
Accenture
Dec 2024
Show credentials

Hobbies and interests

Video Gaming