Agnes Joseph

• Managed all inbound queries, document requests, and transaction communications for 100+ corporate,
government, and legal clients across Abu Dhabi — maintaining a consistent zero-complaint record across
the full 18-month engagement.
• Achieved zero document processing errors over 18 months by designing and implementing structured
verification checklists — ensuring 100% of client submissions were audit-ready before processing,
eliminating re-work and compliance risk.
• Delivered 100% on-time payment processing accuracy across daily, weekly, and monthly cycles for all
recurring corporate accounts — tracking high-volume requests with zero missed deadlines over the full
contract period.
• Streamlined cross-departmental communication between finance, legal, and IT teams — cutting average
query resolution time by standardising escalation workflows and reducing back-and-forth across 3
departments.
• Maintained accurate, instantly retrievable records for 100+ UAE tenant and corporate accounts — enabling
same-day document retrieval for leadership requests and supporting audit preparation with zero missing
files.
• Produced weekly operational summaries and stakeholder reports for senior management — consistently
delivering on schedule with clear metrics on account status, outstanding items, and payment pipeline,
enabling faster leadership decision-making.
• Authored and rolled out SOPs for data entry, document handling, and client communication — standardising
practices across the team and reducing onboarding time for new staff by providing a single source-of-truth
reference.
• Processed sensitive UAE legal transactions including court settlements and lawyer disbursements with full
regulatory compliance — handling confidential financial data across all 18 months with zero breaches,
disputes, or compliance flags.

• Managed end-to-end AP/AR workflows across 100+ client accounts in Yardi Voyager, maintaining zero-defect
records and audit-ready documentation throughout
• Oversaw PDC management and payment processing cycles, ensuring 100% on-time processing and accurate
reconciliation of tenant and vendor ledgers
• Coordinated leasing lifecycle transactions — from tenancy agreement initiation through renewal and termination
— liaising with finance, legal, and operations teams to resolve discrepancies and maintain compliance
• Prepared structured MIS reports, account trackers, and workflow summaries for senior stakeholders,
consistently meeting submission deadlines
• Identified and resolved data inconsistencies across Yardi modules, improving documentation accuracy and
reducing manual rework in reporting cycles
• Developed and maintained SOPs for recurring finance and leasing operations tasks, improving team-wide
process consistency

• Bridged transition between UAE operations assignment and ERP implementation role; maintained operational
reporting continuity and ensured accurate records across internal systems during project handover period

• Managed parallel administrative and data workflows across multiple client accounts simultaneously —
delivering accurate reports and correspondence on time for every client with no SLA breaches.
• Resolved IT and data issues as the client-facing liaison — consistently closing tickets within agreed SLAs
and maintaining full stakeholder visibility throughout, resulting in zero escalations to senior management.
• Maintained SOP documentation for multiple client workflows — ensuring consistent standards and
operational compliance across accounts.

• Supported Yardi Voyager ERP implementation for a large-scale commercial real estate client, contributing to
master data setup including property, unit, vendor, customer, and charge code configuration
• Executed UAT testing at Vivana Mall, validating module functionality across AP, AR, and Lease Administration
prior to go-live
• Ensured data accuracy and integrity across migration batches, maintaining structured documentation for audit
and handover requirements
• Collaborated with implementation consultants and client-side teams to resolve data discrepancies and meet
project milestones