Administration Executive
Phanes Group
Total years of experience :12 years, 0 Months
Support global operations and business support team with administrative tasks.
Provide secretarial support like arranging direct meetings and video meetings zoom, slack, booking rooms, taking minutes.
Screening of calls .
Placing orders with STAR workflow system and oversea dispatcher.
Raise PO’s in internal system SAP.
Basic accounting and handling of petty cash and budgeting .
Update internal spreadsheet with information of programs, orders, inventory of office supplies .
Organizing and arranging of Travel /Visa /hotels Arrangements
Arranging special events, birthdays anniversaries and refreshments.
In charge of outsource services like general house keeping, engineering.
Preparing induction kits for new joiners
In charge of courier exports and imports
In charge of logistics
Supervising outsource companies like vendors and suppliers.
Budgeting for the company logistics and supplies.
Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Determines room rates based on the selling tactics of the hotel.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Helps develop room revenue and occupancy forecasts.
Assists in preregistration activities when appropriate.
Handles daily correspondence. Responds to inquires and makes reservations as needed.
Makes sure that files are kept up to date.
Maintains a clean and neat appearance and work area at all times.
Getting information about areas of interest in order to target more clients in particular seasons.
Making arrangements for clients travel programs.
To be aware of all front office procedures and assist with reception duties when required.
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
Processing Visa for the corporate guests
Event organizer during birthdays, anniversaries and end year party
Train new joiners in the hotel and entire department
Basic accounting assisting in F&B during events
Answers incoming calls.
Department trainer
Pre auth the Credit card to guarantee guest stay
Coordinate with reservation through email in regards to 6PM bookings
Updating guest profiles in Opera
Calculating of DSR Report and updating the analysis
Taking booking details and email to reservation
Training new joiners to the department on Business goals and personal goals including Mystery shopper & Trip advisor.
Up sells of rooms, transport late check out and Food and beverage packages
In charge of loyalty card programs including F&B and rooms and Health club
Train and coordinates with every department on how to use HOTSOS
Taking charge of CID and sending daily check inn and check out to Emirates gates and DTCM
Answers incoming calls.
Department trainer
Pre auth the Credit card to guarantee guest stay
Coordinate with reservation through email in regards to 6PM bookings
Updating guest profiles in Opera
Calculating of DSR Report and updating the analysis
Taking booking details and email to reservation
Training new joiners to the department on Business goals and personal goals including Mystery shopper & Trip advisor.
Up sells of rooms, transport late check out and Food and beverage packages
In charge of loyalty card programs including F&B and rooms and Health club
Train and coordinates with every department on how to use HOTSOS
Taking charge of CID and sending daily check inn and check out to Emirates gates and DTCM
Welcoming Clients to the premises in a polite, friendly and helpful manner.
Answering telephone inquiries promptly & professionally & transferring calls on.
Train new employees in administrative tasks within the department
Maintain records and file data according to category
Oversee payroll systems to ensure smooth running
Provide information and literature about the Mall in person and via email
TRAIN THE TRAINER
1995 - 2003 St. Theresa primary schools Kenya National Certificate of Primary Education
2004 - 2007 Mudavadi High School, Kenya Kenya National Certificate of Secondary Education