Front Office Manager
KADAMBAVANAM ETHNIC RESORT
Total years of experience :11 years, 11 Months
Accountable for maintaining a professional work environment, staff supervision, and administrative support. Shoulder a variety of responsibilities, often at the discretion of the company owner.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
As Sales & Reservation Executive:
Handled the tasks of dealing with customer queries
Handling Reservations for Customers.
Handled the tasks of preparing quotations for our products Responsible for maintaining files of sales invoice, Per forma invoice and purchase orders
Handled the tasks of promoting products and services of the organization through Online.
Briefing to Team Members to achieve Budget & Daily Sales.
As HR Manager:
Maintains the work structure by updating job requirements and job descriptions for all positions.
Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
Prepares employees for assignments by establishing and conducting orientation and training programs.
Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
Maintains human resource staff by recruiting, selecting, orienting, and training employees.
Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
Contributes to team effort by accomplishing related results as needed.
Meeting with departmental representatives to discuss HR issues
Referring issues to senior HR staff
Assisting departments with their recruitment needs through liaison with agencies/ advertisers
Coordinating prospective candidates, interviewing them and administering offers
Conducting inductions of new staff
Participating in the collection of market salary information for the annual review
Inputting into the monthly payroll
Qualification Institution Year Percentage MBA (HR) The American College, Madurai. 2010-12 56
BBA The American College, Madurai. 2007-10 54
H.S.C YWCA Matriculation Higher Secondary School 2006-07 60