Engineer (Product Support and Service)
ETA Zenath Group of Companies
Total years of experience :3 years, 3 Months
ETA Zenath Group of Companies (Power Systems) Dubai Jan 2009 to till date
Engineer (Product Support and Service) Reporting to Manager
Areas of Responsibility:
• Advice on Installation and commissioning of generators
• Customization of Generator with ATS and advance Modules with Remote Monitoring (BMS and Interfacing with Customer systems)
• Customer care field service
• Overhauling and maintenance of generators
• Service Support on warranty claims
• AMC service and contracts
• Product Knowledge and training to Customer and Technicians on regular basis.
• Recommended Parts List circulated to All sales and product support engineers on arrival of newer models.
• MIS Reports -Failure analysis, manpower utilization
• Achieved Approx 100, 000 AED / Month on AMC
• Manpower and material planning
• Timely closing of customer complaints
• Warranty administration.
System Knowledge of:
• Spare parts of engine, alternator and other accessories
• Parts catalog, work shop manuals
• Warranty administration
• Electronic engines
Bachelor of Engineering (Electronic and Instrumentation) 2005 to 2008 First class MAM collage of Engineering Trichy (Tamilnadu -India) (Anna University)
Diploma of Engineering (Electronics and communication) 2002 to 2005 First class Mohammed satak Polytechnic (State board) Kilakarai (Tamilnadu -India)