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Ahed Alali, Customer Service Advisory

Ahed Alali

Customer Service Advisory·Crystel

Jordan

Work experience

Total years of experience: 0 years, 4 months

Customer Service Advisory

May 2022 - August 2022

Crystel

Jordan

May 2022 - August 2022

Country: Jordan
•Worked in the Qatari government system of the world cup 2022 (Hayya), which gave entry permits to Qatar during the competition period.
•Helped people from all around the world to apply for the entry permits and the purchase of FIFA world cup match tickets.
•Dealt with customers problems and questions using compassion and insightfulness.
•Communicated with customers via phone calls and SMS messages.
•Gave thorough and positive feedback for customers.
•Made better recommendations or solutions for customers on certain situations.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Skills

C (PROGRAMMING LANGUAGE)
Expert
C (PROGRAMMING LANGUAGE)
Expert
AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
ANSIBLE
Intermediate
ANSIBLE
Intermediate
SALES
Intermediate
SALES
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
AUTHORIZATION (COMPUTING)
Intermediate
AUTHORIZATION (COMPUTING)
Intermediate
BUCKETS
Intermediate
BUCKETS
Intermediate
CONTAINERIZATION
Intermediate
CONTAINERIZATION
Intermediate
DOCKER (SOFTWARE)
Intermediate
DOCKER (SOFTWARE)
Intermediate

Social profiles

Languages

English

Expert

Arabic

Expert