AHLAM MUSTAFA

Customer Support and Executive Secretary à open scope

• Egypte - Le Caire
• décembre 2010 à février 2012

Handle on a daily basis the calls of the clients.
• Customers` satisfaction follow-ups
First line support and help with their hosting and website products. •
Handling complains •
Data handling •
Responsible for the filing system and manages data basis, maintain both hard copy and electronic filing system.
Coordinates between the staff and managers.
Meet and greet clients and visitors.
Setup and coordinate meetings and manage the daily calendar.
Maintain and distribute staff weekly schedules.
Report on a daily basis, Handle incoming and outgoing mails.
Compiles information from files and other sources into lists, summaries and reports
Other administration tasks such as translation and browsing the internet.
*Preforming some HR tasks.