Ahmad Abdelaziz, CRM Dynamics 365 Application Manager

Ahmad Abdelaziz

CRM Dynamics 365 Application Manager

Alkhorayef Group

Location
Saudi Arabia
Education
Bachelor's degree, Computer and System Engineering
Experience
13 years, 9 Months

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Work Experience

Total years of experience :13 years, 9 Months

CRM Dynamics 365 Application Manager at Alkhorayef Group
  • Saudi Arabia - Riyadh
  • My current job since June 2019

- contact point for business leads to launch initiatives, leading and driving the requirements.
- Analyze and design new systems and solutions.
- Gather, review and accept project scope.
- Manage project scope and manage and evaluate changes.
- Develop project plans.
- Interface with customers on the project.
- Communicates relevant project information including risks, status reports and business opportunities
- Review and maintain project schedule and progress.
- Manage the integrations of multiple systems.
- Providing guidance to the team.

MS CRM Dynamics Consultant at Alkhorayef Group
  • Saudi Arabia - Riyadh
  • February 2015 to June 2019

- Gather, analyze and validate user requirements.
- Recommend improvements and direct the implementation of procedures covering all areas of solutions.
- Assist in the creation of project plans through preparing and presenting recommended actions.
- Design, develop and document project solution and components.
- Design and build reports and dashboards for work transactions and progress monitoring.
- Prepare user guides and train users on the implemented solutions.
- Ensure right delivery for systems to customers.
- Monitor day-to-day activities to ensure compliance with stipulated policies and procedures.

Senior Software Engineer at Etisalat Misr (Outsourcing)
  • Egypt - Cairo
  • August 2013 to February 2015

- Design, Develop, and document multiple components or complex components of a software product.
- Define, recommend and implement SW alternatives and solutions to achieve a high level of efficiency and customer satisfaction.
- Test developed code and ensure stability on the unit level and when integrated with other modules.
- Provide analysis and design.
- Lead and provide advice, guidance and training to less junior professionals.
- Communicate clients directly while data gathering, project implementation, deployment, and maintenance phases.

Software Engineer at Asset Technology Group
  • Egypt - Cairo
  • June 2012 to August 2013

- Contribute in the software development cycle.
- Participate in components design and estimates.
- Develop, implement and test applications
- Debug and troubleshoot bugs in applications.

Business Development Engineer at Softlock
  • Egypt - Cairo
  • August 2010 to June 2012

- Participate in pre-sales activities.
- Communicate between customers and company development team.
- Develop integration interfaces between customers’ solutions and company products.
- Create technical documentation.

.NET Developer (Part Time) at Gioventy
  • Egypt - Cairo
  • August 2010 to March 2011

Develop business applications using C# language

Education

Bachelor's degree, Computer and System Engineering
  • at Faculty of Engineering - Ain Shams University
  • July 2010

Specialties & Skills

ASP.NET
ASP.NET MVC
Microsoft CRM
SQL Server
MS Excel
MS Word
MS Access
ASP Coding
PhotoShop
MS Powe Point
C Sharp Coding
SQL Server
HTML Coding
MS CRM Dynamics

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

ITIL 4 Foundation (Certificate)
Date Attended:
May 2021
Project Management Professional PMP (Certificate)
Date Attended:
May 2020
Valid Until:
May 2023
Certified ScrumMaster (Certificate)
Date Attended:
June 2020
Valid Until:
June 2022
Microsoft CRM Dynamics 2016 Customization and Configuration (Certificate)
Date Attended:
December 2016
Microsoft Dynamics CRM 2011 Applications (Certificate)
Date Attended:
November 2013
Microsoft Dynamics CRM 2011 Extending (Certificate)
Date Attended:
November 2013
Microsoft Dynamics CRM 2011 Customization and Configuration (Certificate)
Date Attended:
November 2013