Total Years of Experience: 5 Years, 8 Months
December 2023
To Present
Technical Support Specialist
at 2P Perfect Presentation
Location :
Saudi Arabia - Mecca
( MOI 911 Project )
• Create and update GPOs, Manage users and Computers in Active Directory.
• Performing maintenance of the organization network ( Troubleshoot Connectivity, Assign VLANS, Port-Security, IP-addressing, Cabling )
• Manage and monitor the health and performance of Switches, Servers, PCs and IP Phones using Huawei eSight.
• Create PowerShell scripts to automate tasks.
• Basic query writing using Microsoft SQL to troubleshoot issues.
• Create daily, weekly and monthly reports about Servers, PCs and IP Phones health.
• Provide technical assistance and support to users both remotely and in-person.
• Provide training and guidance to new users on how to effectively utilize the Safe City app, Computer-Aided Dispatch (CAD) for incident reporting, emergency response, and safety alerts.
• Create and update GPOs, Manage users and Computers in Active Directory.
• Performing maintenance of the organization network ( Troubleshoot Connectivity, Assign VLANS, Port-Security, IP-addressing, Cabling )
• Manage and monitor the health and performance of Switches, Servers, PCs and IP Phones using Huawei eSight.
• Create PowerShell scripts to automate tasks.
• Basic query writing using Microsoft SQL to troubleshoot issues.
• Create daily, weekly and monthly reports about Servers, PCs and IP Phones health.
• Provide technical assistance and support to users both remotely and in-person.
• Provide training and guidance to new users on how to effectively utilize the Safe City app, Computer-Aided Dispatch (CAD) for incident reporting, emergency response, and safety alerts.
November 2020
To December 2023
Technical Support Specialist
at Stc Solutions
Location :
Saudi Arabia - Mecca
( MOI 911 Project )
• Create and update GPOs, Manage users and Computers in Active Directory.
• Performing maintenance of the organization network ( Troubleshoot Connectivity, Assign VLANS, Port-Security, IP-addressing, Cabling )
• Manage and monitor the health and performance of Switches, Servers, PCs and IP Phones using Huawei eSight.
• Create PowerShell scripts to automate tasks.
• Basic query writing using Microsoft SQL to troubleshoot issues.
• Create daily, weekly and monthly reports about Servers, PCs and IP Phones health.
• Provide technical assistance and support to users both remotely and in-person.
• Provide training and guidance to new users on how to effectively utilize the Safe City app, Computer-Aided Dispatch (CAD) for incident reporting, emergency response, and safety alerts.
• Create and update GPOs, Manage users and Computers in Active Directory.
• Performing maintenance of the organization network ( Troubleshoot Connectivity, Assign VLANS, Port-Security, IP-addressing, Cabling )
• Manage and monitor the health and performance of Switches, Servers, PCs and IP Phones using Huawei eSight.
• Create PowerShell scripts to automate tasks.
• Basic query writing using Microsoft SQL to troubleshoot issues.
• Create daily, weekly and monthly reports about Servers, PCs and IP Phones health.
• Provide technical assistance and support to users both remotely and in-person.
• Provide training and guidance to new users on how to effectively utilize the Safe City app, Computer-Aided Dispatch (CAD) for incident reporting, emergency response, and safety alerts.
July 2019
To October 2020
Computer Technician
at Tech Goals
Location :
Saudi Arabia - Mecca
Installing, maintaining and troubleshooting hardware and software problems as well as answering computer-related questions from customers.
Maintain product knowledge.
Negotiate deals with customers.
Ensure showroom is kept to company standards
Maintain product knowledge.
Negotiate deals with customers.
Ensure showroom is kept to company standards
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