Network Consultant – CX delivery
Cisco Systems
Total years of experience :16 years, 0 Months
-Preparing LLD/HLD and optimize the requirements with the end customers.
-Initiating and tuning NIP and NRFU documents for delivery team.
-Creating Change of management (CM) document during project delivery and oversight the implementation phases.
-Participating in project management cycles. For which conducting meeting with the related stakeholders to set the needed plans and actions.
-Provide the needed technical support during the phases of the project.
-Multiple project engagement distributed in KSA/middle east and Europe.
-Recruitment and candidates screening to comply with the needed technical and behavioral skill set for upcoming project within the region.
-Work with field sales teams to position appropriate networking solutions and establish value proposition in a competitive environment based on the gathered requirements.
-Ability to Qualify a Deal based on the Bill or Material, RFP and customer requirements.
-Educate field sales staff on technical capabilities and features of proposed products
-Doing demonstrations of products and solutions that differentiates from competitors and show the features of the product live to customers.
-Ability to compare and differentiate solutions based on features and customer business requirements.
-Identify new opportunities, and support technical pre-sales activities to opportunity closure
-Commitment to document all information captured on sales engagements effectively in the guided tool and format.
-Building Bill of Material and present to sales organization
-Develop over all technical & communications competency for successful pre-sales technical support to field sales organization
-Building Influential Relationships: Working collaboratively with customers, channel partners, and account team members to meet business goals and objectives
-Engage with Sales team to participate in conference/TP calls with customer/partners for opportunity & synergy discussions
-Maintain and present KPI and statistical data for sales performance, Win/Loss analysis and revenue as and when required.
- Monitoring the Key Performance Indicators (KPIs) periodically, and developing periodic reports which include KPI results, sales, revenue, churn, gap analysis for targets and results…etc.
- Aiding in developing proposals/ tenders as response to Requests for Tenders (RFP) issued by private and public clients as well as ensuring deliverance in a timely manner.
- Providing sales and customer care with support, training, and direction in matters regarding the Zain’s business marketing products and services.
- Performing market and competitor intelligence activities as well as forecasting analysis in collaboration with Pricing and Business Intelligence function, collecting data about market segments preferences, demands and penetration strategies…etc., in addition to researching and analyzing competitors’ products, services and offers to understand Zain’s position related to the business marketing segment.
- Researching and acquiring insights about new products, services and offers developed by international counterparts in the telecommunication sector and suggesting similar initiatives that can boost revenues. In Which two products are being prepared (SD-WAN and Security agreement).
- Soliciting customer feedback and requirements in business marketing segment from customer care, simulation, and sales departments, as well as other external sources, and subsequently utilizing customer’s feedback in improving products and service levels and ensure customer satisfaction.
- Suggesting and presenting new ideas for products, services, and initiatives that will decrease churn, maintain customer retention, increase customer acquisition, and increase revenues.
leading major IP-MPLS/IP-VAS projects planning and architecture design. IGW / MPLS-IPRAN / DPI / DDoS /FTTH projects. - Creating new network service RFPs based on the technical requirements and on the market needs CGN(Carrier Grade Natting) / DDoS(Distributed Denial of Service).
- Review the RFP responses and making the proper evaluations.
- Constant product’s features reconnaissance and testing in coordination with vendor/suppliers to enhance network productivity, stability and enrich various service availability.
- Following up on the BoQs, SoW, delivery, HLD, LLD and tasks progress for the ongoing backbone/core projects and expansions.
- Clarify RFP’s technical requirements and tenders for a new enterprise customer project.
- Consulted an enterprise customer to meet a specific network requirement in term of switching, routing and some security concerns.
- Service integration across multiple networks supplier/vendors products. Huawei, Juniper, Cisco, Arbor(DDoS, Procera(DPI).
- Conduct main operational activities associated with MPLS, QoS and traffic engineering.
- Composed the first QoS scheme for the whole IP network to empower the critical services over others as a preliminary step to control the network ‘s output queues on edges for both mobile and fixed services.
- Leading integration a L3 MW devices within the IPRAN environment and optimize the solution to easily steer the traffic over.
- Capacity Planning across all active networks (Enterprise MPLS, IP RAN, IGWs, DPI, and DDoS).
- Revamped an international links provisioning, deployment and optimization processes and enabling IPv6 as added service to the MPLS toward internet.
- Responsible of basic networks management requirements (NTP, RADUIS, backups SYSLOG, SNMP).
Cross Departments support for all related IP issues, either for the mobile core side or the customer care
• Tracking out /troubleshoot International circuit in case of flapping and cuts.
• Participate installing/Managing distribution Devices (Tellabs).
• Participating in design and troubleshoot Enterprise customer links and devices.
• L1, L2 troubleshooting for a various services (DSL, ATM, HSPDA, MPLS netowrks)
• Escalation to 3rd Party & Following up.
• Guarantee Systems Interoperability
• Provide consultation services.
Providing Monitoring and troubleshooting responsibilities on the installed NE (cisco 7200 routers, Cisco 3560 Switches, TSS 1830 transmission device, PSS 1850 as well as Customers Fiber link status), in addition to Lease lines, ADSL, VPN and VoIP installation and maintenance .
Providing LAN, WAN technical Support including Windows Exchange Server, ISA server, windows PCs, as well as MAC design stations, in addition to other devices connected to the LAN like attendance finger print and HD printers (Epson 7200).
Network Installation infrastructure, solving network problems
customer support for PCs maintenance(software, hardware)
configuring surveillance camera, maintaining par code printers, have a good Deal manor with the customers.
Secondary school certificate (Scientific Department) Average (93.4 %) Bachelor degree of Computer Engineering Merit (good) , GPA (2.97)