Operation manager
Arabbank
مجموع سنوات الخبرة :17 years, 6 أشهر
• Monitor all related transactions and follow up on the control reports to ensure adherence to p&p.
• Validate/sign various requests and transactions according to the authority matrix.
• Ensure all audit notes are fully adhered to and closed in due time and that no recurrence exist.
• Ensure high level of customer service including the review of complaints related to operation area and resolve such to maintain the highest level of customer satisfaction.
• Validate ECC reports.
• Handle all operation issues related to IT, compliance and COU.
• Manage and ensure functionality of security & control system in branch and follow up on its periodic maintenance and as necessary.
• Monitor, carry out and handover of custody items and keys between employees in accordance to custodian matrix and related p&p.
• Approve counter/account transaction up to limits.
• Monitor on daily basis tellers transactions, ensure that all CSOs are balanced at the end of the day and take the needed corrective actions.
• Identity branch cash needs in coordination with CSOs.
• Coach & train Staff reporting to him/her to ensure of awareness of banks products, service and p&p.
• Carry/Handle efficiently custody items, keys as per custodian matrix & relevant p&p.
• Adhere to branch operating model.
• Carry out any task requested by BM.
• Execute all counter transactions in an efficient manner.
• Handle customer’s requests/inquiries in a professional manner, and refer them to concerned parties whenever needed.
• Carry/handle efficiently custody items, and keys per custodian matrix and relevant p&p.
• Adhere to branch operating model.
• Carry out any task requested by BM.