Assistant – Central Processing Department “CPD”.
Abu Dhabi Commercial Bank (ADCB)
Total years of experience :19 years, 8 Months
Responsibilities Remittances/Payments/Clearing Processing and Function/ Standing instruction/
Salary Payment Function/Reports/Performance management/Support Unit Function.
• Processing of domestic and international Corporate Swift Payments (outgoing) and that’s include :
• Handover all payment requests which have been sent through WMS (workflow management system).
• First of all ensure all the necessary information’s have been filled by the customer in the payment request from prior to processing the payment like (name of ordering party, account to be debited, amount, charges type…)
• Also preprocessing acknowledge the payment receive from TBO Helpdesk and segregate payment instruction according to the sources, verify signature, checking balance, rates applicable for same value or spot value for foreign currency deals done by treasury, for messages through fax and e-mail checking for indemnity using operating instruction and do call verification based on operating instruction and if call verification is unsuccessful then we inform the RM (relation manager) through mail.
• Processing payments through UAEFTS (EFD, EFI, and IFT) and in FCR application by using external transfer using 8318 (fund transfer external against casa).internal transfer FP 1008 and FP 1408, FB 1006 also GLM01.
• Vostro outward payments, handling pelican messages for AED and other currencies
• Fraud filtration, verifying all transaction which is above the defined threshold will move to fraud filtering queue monitored by CPD and interact team.
• 1-processing all C.B. (Central bank payments) AED going inside UAE and outside the country.
• 2-procssing all FCY payments (foreign currency) outgoing by sending MT 103 and MT 202 massages to other banks, by dealing with all kind of currencies and rates.
• 3-proceesing internal payments from ADCB A/C to other ADCB A/C.
• Processing of Salaries (Outward & Inward salaries payments).
• Processing of Standing Instructions including Sweep in & Sweep out.
• AED Cheque settlements processing.
• Manually entering or repairing incoming and outgoing domestic and international payments.
• Processing for all outward and inward clearing cheques checker (through ICCS).
• Processing return cheques, PDC's and reconciliation.
• Central bank account reconciliation.
• Processing FOBC cheques ( foreign outward bank cheques )
Assisting existing and non existing customers and answering their queries about retail and business banking products.
• Complete all the procedures necessary for transactions requested by the customers.
• Resolve issues related to customer accounts and products and recommend best course of action to the customer.
• Take ownership of customer concerns and resolve customer issues at first point of contact.
• Display positive, professional tone, exhibit empathy when requires.
• Deliver key attributes and provide a good experience for the customer
General Directorate of Residency and Foreigners Affairs-Dubai from July 2010 until now
Worked as Oracle Developer in IT Department as a trainee with Oracle Developer team, Responsibilities help the team and work in Develop and establish programs for the Divisions of the Department using (Oracle Forms), Development and establishment of statistics and reports by using (Oracle Report), Preparation of analytical studies of the programs (Analysis & Design), and determine the requirements of the client (User Requirements), The knowledge and expertise of using the techniques ( (Oracle, Excel, UML)
Worked as Service Desk Engineer in General Directorate of Residency and Foreigners Affairs-Dubai,
Responsibility:
24/7 support, responsible for providing the first line technical support to the employees in all locations "airports, land ports, marine ports, Headquarter and external units of GDRFA" as the following:
•Respond to requests for technical assistance in person, via phone or e-mail as soon as I receive the request.
•Identifies, diagnoses, and resolve level one problems for users via phone or using a customized remotely assistant application “CA”.
•Install and maintain operating systems, windows components, applications and required software remotely. Also, deal with the network, servers, and database problems.
•Advice on hardware problems, or cooperate with the technicians to assist the end-user.
•Generate tickets of the incidents with the all the details such as the infected user, summary of the incident, the responsible of solving it.
•Escalate the tickets to third party or a higher level of support when needed.
•Monitor and track the generated tickets and make sure that they will be solved within the time frame.
•Prepare activity reports.
•Assist and cooperate with Technicians to ensure that end users are receiving the appropriate service.
Answer customer’s questions and inquire via phone on all company supported applications.
Determine source of computer problems (hardware, software, user access, Domain, Web hosting.ADSL, Gpon etc.).
helping customers online by Phone, serving them in fixing problems related to internet connection, monitoring internet line, troubleshooting computers and solving the problem
Advise customer on appropriate action. Work one-on-one with staff on application projects.
Provide recommendations on Etisalat application purchases.
Document resolutions for future reference.
• Managing Infrastructure/Windows System with Microsoft platforms running on Intel servers utilizing directly attached and SAN attached storage
• Designing, implementing and managing VMware virtualization environment.
• Excellent troubleshooting skills, Ability to analyze system failures, isolate faults, and determine root causes
• Foundation skills in networking (Cisco routers and switches).
• Experience with Application integration end-to-end testing including installation, system-wide parameters setup validation, field acceptance testing
• Troubleshooting PC`s/Laptop`s, Printers and other computer peripherals
• Configuring Desktop/Notebook PC`s, Printers, Scanner, e-mail account and Telephone extension (IP phone/Digital) for new joiners and existing staff.
• Installation and configuration of MS Office applications and all other client applications that is required for a user in a respective department.
• Sorting out network connection and network related issues for users.
• Changing extension numbers i.e. when employee moves desk, name change on display, message box setup, configuring group pick-up and call diverts.
• Maintain the Global Address Book (Outlook Contact) and ensure the list is always updated.
• Maintain the antivirus server and ensure the anti-virus software is installed, kept up to date and working properly on all workstations;
• Set up and maintain user e-mail accounts, shared folder
• Maintain servers, workstations, network switches, computer rack, power supplies, UPS,
• Keep a log of all technical faults
• Check the network back up logs where appropriate and set up, maintain and remove user network accounts where appropriate;
• Follow all appropriate maintenance procedures and instructions and ensure that upon
• completion of the maintenance task is in compliance with the required requirements;
• Minimize systems down time and maintain updated backup to enhance the availability and reliability of operations
• Oracle Developer SQL, PL/SQL, Forms & Reports (OCA, OCP) • A+ Certified • Customer Care, ITIL • CCNA Course attendance certificate • Practical Experience in ESRI Product (GIS) • GIS Workshops & Exhibitions attendance for ESRI Users 2007 Excellent Knowledge of DOS and Windows Good communication & problem analysis skills Excellent knowledge of network protocols and interfaces
• Bachelor of COMPUTER ENGINEERING from Ajman University of Science and Technology (June - 2005) The Graduation project was Web Controlled Home Security System. It was providing a graphical interface that allows the user to interface the status of the home security through web surfing.