Field IT Support Engineer (Outsourcing Contract )
Abu Dhabi Education Council (ADEC)
Total years of experience :8 years, 2 Months
Key Person for supporting and maintaining 25 remote sites and provides end-user support to wide layer of users based on SLA.
Install and configure Computers, Hardwires, Softwares (OS, Applications), CCTV and Network components (Routers, Switches and IP phones).
Troubleshooting Systems and Networks problems.
Diagnosing and Solving Hardware/Software faults.
Cloning Laptops and PC's OS with ADEC customized applications.
Execute preventive maintenance checklist on quarterly basis.
Authorized to escalate service & network issues to the IT Operation Team and cooperating to come up with solutions.
Supervising the implementations of Third Party Solution Provider.
Logging solutions in the knowledge base of Centralized Helpdesk System detailed with records and documents.
Inspecting newly finalized projects based on internal Quality Assurance standards.
Evaluate all IT assets based on ITIL standard, and Update IT assets management databases.
Contributing to implemented hardware and software updates in all Sites to assure continued system up time.
Controlling and troubleshooting Servers.
Controlling Active Directory and Perform/verify schedule backup.
Enable permission to access resources maintaining the access right.
Managing the user environment by using group policy.
Troubleshooting and installation company computer, Printers, faxes, copier, scanner and telephone.
Physical checks of system.
Setting up &Configuring Network VPN connection, Assigning IP addresses in multiple subnet masks and (LAN, WAN) troubleshooting.
Inspect & maintain the Conference System.
Provide inputs and recommendations for IT related software and hardware.
Providing technical support to a wide range of location & users. (Over 200 users and 11 locations).
Responsible for dealing with any computing related problem: hardware, software.
Setting up new users' desktops, laptops and printers
Supporting all Microsoft operating systems and applications.
Laptop and PC's Maintenance.
Configure local area networks.
Technical trouble-shooting of employee’s email accounts
Purchase computer parts and accessories
Bachelor of Science in Computer Science from Merit: Good