Manager Security Assurance
Dubai Airports
Total years of experience :11 years, 8 Months
Leading the team of security assurance officers in ensuring implementation of Dubai Airports Quality Control Program.
•Identifying any aviation security findings and communicate with police team and other key stake holders to mitigate any findings.
•Updating the Airport Security Management system to deliver the overall business strategy of “Managing the world’s leading airports”
•Providing specialist security advice to support strategic planning, development and operations across all security related issues.
•Reviewing and updating the Airport Security Program.
•Carry out training needs analysis for the security staff, to identify gaps in skills and knowledge levels in relation to security standards and procedures.
•Design and deliver training and ongoing coaching for Dubai airports staff working in security.
•Coordinate the preparation of Quality Assurance reports by security assurance officers and ensure these are sent to the Airport head of Security.
•Influence behavior and Culture of Dubai Airports.
•Liaise with and influencing the national and international regulatory bodies.
•Liaise with and influencing other statutory bodies (Police, Immigration, Customs, and CID)
•Liaise with different international agencies.
At the Dubai properties group, I oversaw all the front office desks in various Dubai properties Offices, which includes the HR, Finance, Marketing, Admin, Group CEOs Office, Lagoons (L&D) and the sales center.
•The work was to make sure smooth flow of the front desks
•To ensure that the front office staff adhere to the rules and regulations of the company and follow the guidelines
•To make sure that customer complaints are solved or if not reported to the concerned department heads, following up with customers regarding their issues at DPG.
• Making sure that the make and look of the DPG Offices is maintained to the company standards per the company brand.
•Following up with the customer feedback survey to meet customer expectations.
•In charge of the Arabic hospitality at the sales center.
•Conducting interviews for hiring new staff and assisting HR with the candidate interviews as a third panel from DPG marketing.
•Assisting the sales and marketing department at the time of launch of any new project, making sure that all information is communicated, and all the necessary arrangements are done prior to the launch.
•Part of the handover team for Remraam and Bay square project, to make sure the handover is done smoothly and follow up with any snags that come along at the time of handover.
Was a promotion from call center to the customer service and quality department within my 7 months with Citibank.
•The work includes all bank related queries
•Handling each department and the branches in UAE for customer related queries
•Assisting customers with their local and foreign funds transfers
•Issuing letters and bank statements to Citi private clients
•Making sure that each request is done within the turnaround time
•Assisting the Citibank outsource team in India in customer related equerries
•Assisting the card delivery unit with local and international deliveries.
The Job was to maintain a high level of knowledge about Jumeirah Beach Hotel facilities and services as well as Dubai (UAE) and other Jumeirah properties.
•To Assist the Concierge and Front Office Operations with any guest service requirements.
•To Promote the Sirius Loyalty program.
•To Ensure that the maximum of guest information is collected and passed on to the guest history team.
•Escort guests upon arrival to the reception desk, guest relations desk, Club Executive lounge or directly to the room for check-in, depending on the situation.
•Coordinate guest/ visitor arrivals and departure at the main entrance to ensure that all guest requests are well looked after.
•Conduct Hotel show rounds
•Maintaining communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.
•Doing City ledger for all the Travel agencies having guests in JBH and Checking High Balance for all the in-house guests.