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Ahmad Al baraghithi, Account Manager

Ahmad Al baraghithi

Account Manager·GoNex Production & Media Agency

Jordan

High school or equivalent, Software Engineering

Work experience

Total years of experience: 14 years, 7 months

Account Manager

November 2019 - Present

GoNex Production & Media Agency

Jordan

November 2019 - Present

Manage colossally top key accounts in different industries (FMCG, Telecom & Automotive).
- Plans, coordinates, directs and implements advertising campaigns.
- Manages creative and production teams to develop advertising strategies.
- Determine timing and placement of materials, and estimating costs.
- Ensures campaigns strategies are implemented on time and within budget, and adjusts or redirects
strategies as needed.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact
management systems.
Huawei MEA Product's

Job role:
Accounting and Auditing

Product Marketing Specialist

October 2015 - June 2017

Lenovo International

Erbil, Iraq

October 2015 - June 2017

- Develop strategic and operational Marketing plans for assigned markets/products to support the
achievement of Lenovo business plan.
- Develop quarterly budget plan for the assigned market/products.
- Oversee the effective implementation of the Retail Marketing strategic and operations plans.
- Develop and manage marketing programs, ATL/BTL campaigns, and exhibitions.
- Lead and manage market intelligence exercises of existing markets to analyze and determine
company's market share, key competitors, pricing strategies, and market trends.
- Recruit/Maintain contracts with marketing and production agencies.
- Reduced marketing costs by streamlining marketing roles, leveraging communications materials,
monitoring budgets, and developing protocol.
- Managed a total of 1.2$ million marketing budget that is associated with the P&L report.
Technology solutions professional- Levant Region | Microsoft - Jordan.

Company industry:
IT Services
Job role:
Marketing and PR

Product Marketing Manager

May 2011 - April 2014

Nokia International

Jordan

May 2011 - April 2014

Product Portfolio Sharing, game planning and forecasting.
- Area game planning and forecasting on quarterly basis.
- Supporting Area Outlook/Mid Term Planning on monthly basis.
- Global GFK reports analysis.
- Product transitions: ramp-up successfully new products, ramp-down products planning.
- Retail story on product transitions.
- Product launch readiness:
- GTM (Go-to-Market) cross functional readiness check.
- Software Variants management and testing for each country.
- POSM (Point of Sales Materials)/Leaflets value proposition & content verification (Retail Marketing).
- Supervise all Marketing activities & events related to products or brand.
- Product training/Internal & external Product training & evangelization.
- External product training & evangelization. Partnered with cross-functional teams to conduct thorough
discovery and due diligence on existing processes.

Company industry:
Telecommunications
Job role:
Marketing and PR

Customer Care Supervisor

June 2010 - May 2011

Nokia Care

Jordan

June 2010 - May 2011

- Monitoring and distributing assignments as necessary to ensure adequate coverage of customer
needs.
- Assisting in identifying operational needs, working cross functional teams to determine solutions,
formulate new procedure, train associates, and monitor new plan for efficacy.
- Performing quality checks on areas of responsibility, review performance reports, identify areas
requiring improvement, and implement process corrections.
- Coaching / Training and providing developmental opportunities for a team of customer care
associates.
- Responsible for assessing ongoing needs for Training and sustaining knowledge about the customer
care programs in the Field, planning executing Training's and update plans/campaigns.
- Ultimate accountability for attainment of KPIs across the team and performance management.
- Evaluated interactions between associates and customers to assess personnel performance and
customer satisfaction.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Coordinator

February 2008 - June 2010

Nokia Care

Jordan

February 2008 - June 2010

Designing and lecturing specialized training courses to the customer care teams (internally and
externally) on New Products & Technologies provided from Nokia.
- Generating the repairing data from the CRM system, modifying / Preparing and upload it to be
compensated on monthly basis.
- Coordinating with Nokia Regional Repair Factory (RRF) for reporting purposes.
Front Desk

Company industry:
Telecommunications
Job role:
Administration

Education

University of Philadelphi

February 2007

February 2007

High school or equivalent, Software Engineering

Jordan

-

Skills

Customer Service
Expert
Customer Service
Expert
Product Launch
Expert
Product Launch
Expert
B2B Sales
Expert
B2B Sales
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
MATERIALS MANAGEMENT
Expert
MATERIALS MANAGEMENT
Expert
NETWORKING
Expert
NETWORKING
Expert
BUDGETING
Expert
BUDGETING
Expert
MARKETING
Expert
MARKETING
Expert
PERSONNEL
Expert
PERSONNEL
Expert
RETAIL
Expert
RETAIL
Expert
SALES
Expert
SALES
Expert
ADVERTISING
Expert
ADVERTISING
Expert
ATL
Expert
ATL
Expert
AUTOMOTIVE
Expert
AUTOMOTIVE
Expert
Customer Service
Expert
Customer Service
Expert
Product Launch
Expert
Product Launch
Expert
B2B Sales
Expert
B2B Sales
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
certified project management