GENERAL MANAGER
VILNIUS GRAND RESORT SPA & GOLF
Total years of experience :19 years, 3 Months
Formulate annual budget, overseeing all profit and loss statements of the hotel. Spearhead numerous projects to recognize commercial, operational, and financial issues, establishing effective objectives, budgets, and strategies. Enhance and maintain ongoing business relationships with key accounts and corporate clients, boosting the company’s revenue growth.
Key Contributions:
•Pioneered a new spa and Wellness Centre in 2019 consisting of 25 treatment rooms, 20 m swimming pool with grotto, four Saunas, Steam, salt/ relaxation room, flotation tang, beauty salon with numerous facial treatments, Japanese restaurant, and additional 45 Hotel rooms and Suites.
•Prepared and presented reports to the owner of the hotel, heading 170 employees and achieving an annual turnover of seven million EUR.
•Boosted robust
Reported daily functions to the owner of the hotel. Trained and mentored 40 staff members. Participated in all S&M negotiations pertaining to RFP’s for all International corporate clients (IBM, Microsoft, and HP) and all international wholesalers (GTA, Hotelbeds, Hotusa, Travco, and Transhotel) as well as for all local Corporate/TA contracts. Supervised and updated all GDS systems daily.
Key Contributions:
•Led the development of business and staff relationships, steering the hotel forward to be a leading force within the 4* hotels in Sofia. Oversaw the running of a busy hotel with 88% YTD Occ and ADR of 126.00 EUR.
•Fostered coordination with the RO of Best Western in Greece, executing set standards and S&M activities, attaining goals within set time constraints.
•Spearheaded S&M,
Managed entire Sales Department operations, reporting directly to General Manager. Examined weekly and monthly sales targets, implementing effectual plans and policies.
Key Contributions:
•Oversaw the visit of the White House Media Delegation travelling with George W Bush to Qatar in
Initiated and streamlined sales/incentive programmes, providing awareness of the new management and the re-branding of the hotel.
Key Contribution:
•Facilitated the planning and monitoring of sales tasks, executing a centralised database of existing and prospective clients.
Reported directly to the Director of Business Development, formulating and implementing business plans to accomplish and exceed assigned monthly targets. Headed multiple assignments pertaining to the Kuwaiti and Bahraini markets, realising set organizational policies and procedures.
Key Contribution:
•Directed the management of several Embassies in Abu Dhabi and large local/international organizations, increasing the room, food, and beverage revenue.
Designed and expanded individualised programmes for new and existing customers as per requirements. Achieved set deadlines, targets, and objectives, reporting day-to-day functions to the Director of Sales and Marketing. Recommended and executed marketing strategies and designed promotional material to increment sales for room and banqueting departments. Cultivated coordination with the sales team in the improvement and coordination of plans and distribution channels. Delivered and examined relevant trade information, market, consumer research, sales data, and competitors’ activity.
Key Contributions:
•Chaired international trade delegations programmes and incentives for the sales force of large companies, suggesting effective and superior business strategies.
•Promoted and monitored sales/special promotions, utilizing various channels of distribution. Created and evaluated monthly sales reports for products and customers/suppliers.
•Evaluated and proposed appropriate actions for assessment of the company’s programme against competitors, directing and examining competitive activity and products.