Ahmad Al Dasuqi

Assistant Manager, Due Diligence at Ahli Bank Qatar

• Qatar - Doha
• My current job since April 2023

Customer Service Manager - IBG Operations at ADIB QFC Branch

• Qatar - Doha
• July 2019 to March 2023

up on requeste

Dupety MLRO at ADIB QFC Branch

• Qatar - Doha
• March 2020 to March 2023

all tasks related to DMLRO

Senior Customer Service Officer ( wholesale and private Banking) at Abu Dhabi Islamic Bank - QFC Branch

• Qatar - Doha
• January 2019 to June 2019

1- Working with private and Wholesale banking customers.
2- credit and credit analysis work related duies.
3- Accounts and Accounts services related.
4- conduct review and initial credit applocations.
5- adminstration and general service activites.
6- HR and immigration related activities.

Senior Officer - Customer Service (Operations and Technology) at Abu Dhabi Islamic Bank - QFC Branch

• Qatar - Doha
• June 2011 to January 2019

Highlights:
• An integral part of the team entrusted with the assignment to launch Qatar Branch of Abu Dhabi Islamic Bank.
• Report directly to the CEO of the Qatar Branch.

Key Responsibilities:
• Frame internal policies and procedures for the bank to serve clients adhering to the legal bindings of the country and to enable rollout of services as per the internationally accepted quality protocols.
• Manage the product portfolio, guiding the frontline officers to effectively handle the product mix and serve the customers as per the institutional policies and prepare annual reports for clients, catering to both existing and new clients.
• Serve the clients of Qatar Business Market implementing new applications and initiating strategically designed action plans to focus on the high potential customer segment.
• Negotiate ensuring maximum benefits to the institution to effectively handle vendors for enhancing the product visibility and create customer awareness enabling generation of inquiries and conversion of new customers.
• Handle accounts payables to ensure payments are executed and keep the expenses within control through payment receipts, processing, verifying and reconciling invoices as per the policies and procedures of the institution.
• Reconcile the fixed assets of the bank in coordination with the various departments to focus on variances and report the same to the concerned as per the institution protocols; manage the branch maintenance activities and ensure appropriate security protocols are implemented as per demarcated standards.
• Coordinate with the departmental heads to ensure operational efficiency as per the expectations handling buyer role and general services for the day to day activities of the branch.

Senior Personal Financial Consultant – (Customer Service Officer) at Standard Chartered Bank

• Qatar - Doha
• July 2007 to February 2010

Highlights:
• Effectively managed the overall sales and services catering to the retail banking sector to achieve the goals and objectives set by the institution.
• Reported to the Branch Manager/BSSM/Head of Branch Banking, being certified to sell Mutual Funds and Bank Assurances.
Key Responsibilities:
• Catered to the mass and premium banking segment, coordinating with the prospective customers to procure the necessary documentation for opening of personal bank accounts.
• Implemented the strategically designed marketing plans to focus on a large target audience to execute sale of credit cards, personal loans and automobile loans and achieve the institutional targets.
• Played a key role in branch banking operations, ensuring adherence to the KYC norms and assessment of the operational risks to enable adherence to the institutional norms and protocols.
• Managed and executed different projects of the branch to achieve the set goals; maintaining the existing customer base, building robust business relations with individuals and organizations.