Delivery Director
BTC
Total years of experience :19 years, 5 Months
• Decrease cost and streamline process without impacting the client experience by establishing and refining service delivery processes to support client’s satisfaction.
Accomplish goals and implement strategies of the customer service department by determining staff accountabilities; communicating and enforcing values, policies, and procedures, aligned with corporate goals
Responsible for technical evaluation in shape of preventive and correction actions to BoQ to best match the business goals; preparing periodic reports and presenting such reports to the senior management.
Develop customer service organizational strategies by contributing customer service information, analysis, and recommendations to strategic thinking and direction.
Balance customer demands with business needs and available resources to produce the best possible outcomes; uncover unmet customer needs and translate into business priorities, and high value commercial solutions.
• Manage the company strategy and building up operational departments.
• Manage P&L and other budget issues.
• Manage key account customers and increase Sales volume.
• Build and train supply chain team.
Managed company strategy, P&L, key account customers, and other budget issues, thereby, built up operational departments and supply chain team.
Developed a deep understanding of customer’s business challenges and technical environment to provide technical information, guidance, and support.
Delivered accurate and timely processing of incoming orders, requests for information, complaints, and new opportunities by successfully utilizing appropriate resources.
Exercised significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
Provided reports to inform customer of overall account status, including on-going service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements.
Ensured all areas of commercial deal had oversight, understanding and appropriate approvals by working with Ciena Sales Management, Regional TSM’s, Ciena Finance, Ciena Legal and Ciena Marketing.
Designed comprehensive solutions and services sales strategies for meeting Ciena’s customer needs, while maximizing Ciena’s gross profit and closing new sales opportunities with local account teams and TSM’s.
Led customers & prospects RFx services responses across RSD region & Partner Enablement strategy across ME; exceeded Quarterly and Annual services sales targets by working with Services Sales leadership.
Participated in development of business plan and strategy, customer engagement and pre-sales support for Saudi Enterprise Market.
Engaged in the management of the services deal development process supporting Ciena’s sales effort and performed technical evaluation in shape of preventive or correction actions to BoQ to best match the business goals.
•Managing all Ericsson projects in Northern Area.
•Manage Mobily expectation and build strong relationship
• Overall project management including client relationship, implementation schedule, vendor management, budgetary control and project quality assurance
•Ordering of Services from NDI
•Plan/forecasting of project Service delivery in the region.
•Support Core Three Team in tender preparation relating to Solution Introduction projects
•Assist in providing Project management of NDI projects.
•Provide Project Management support for:
•Pre-Sales - enabling early involvement of PM
•Project planning and execution.
•Manage Turnkey / Non Turnkey projects of establishing the project team.
•Overall project management including client relationship, implementation schedule, vendor management, budgetary control and project quality assurance.
•Project planning of implementation, TI rollout, budget, equipment procurement and human resources.
•Ensure project deliverables quality.
•Ensure project and cost control in place.
•Work collaboratively with Account Manager and Marketing Management to develop strategies and specific approaches to identify sales opportunities.
•Be responsible for the implementation of the agreed commitments, in terms of budget, scope, quality, and timeline.
•Manage internal and external project personnel, partners, subcontractors, and any other resources identified to be needed for project success.
•Report to customer and to local Ericsson management, providing the necessary information from operational and financial perspectives.
•Contribute in improving the work processes and in general the practices in our business.
•be responsible for managing a program of multiple projects providing remote projects support and monitoring projects performance through managing a central support program management desk.
•Reports project progress to top management.
•Monitors and evaluates project updates.
•Manages Resource Mobilization & project resources logistics.
•Manages program scope, issues and risks.
•Follows up on project work plans, targets and timescales.
•Tracking new opportunities with client.
•Managing billing and collection process with client.
•Manage Turnkey / Non Turnkey projects of establishing the project team and implementing telecom equipment on dedicated design-network sites.
•Overall project management including client relationship, implementation schedule, vendor management, budgetary control and project quality assurance.
•Project planning of implementation, TI rollout, budget, equipment procurement and human resources.
•Ensure project deliverables quality.
•Ensure project and cost control in place.
•Work collaboratively with Account Manager and Marketing Management to develop strategies and specific approaches to identify sales opportunities.
•Be responsible for the implementation of the agreed commitments, in terms of budget, scope, quality, and timeline.
•Manage internal and external project personnel, partners, subcontractors, and any other resources identified to be needed for project success.
•Report to customer and to local Huawei management, providing the necessary information from operational and financial perspectives.
•Contribute in improving the work processes and in general the practices in our business.
•Acting as implementation & Support manager for Bahrain project, Ministry of interior.
•Implementing and planning for F1 race, special telecom equipment & control rooms.
•Leading the installation and testing works for TETRA SYSTEM, NOKIA.
•Integrating TETRA components to NOKIA DXTip switch.
•Run NMS System and third party application like AVL System.
•Commissioning NOKIA base station (TBS), microwave links and other system parts (Dispatcher, Recording system, Tetra hand sets, SXC, Data network equipment, HDSL modem).
•Leading the acceptance tests for the Bahrain project.
•Hand-over the sites to customer, signing the PAT, and solving the outstanding matters.
•TETRA Terminals course, done by NOKIA.
•NMS course, done by NOKIA.
•Create database program to analyze the progress of the project and tracking the movement of equipment.
•Participate in modifying the traffic plan for the whole project.
•Self study for the Transmission Equipment and SDH technology.
•Leading the installation and testing works for Transmission SDH Network.
•Leading the acceptance tests for the SDH Network in order to run live traffic.
•Hand-over the sites to customer and solving the outstanding matters.
•Main member of Marketing team to offer new BoQ to the customer.
•Unix cours, done by the manager of switch billing Dep. In Ericsson .
•Telecom platform & AXE 10 survey courses were done by Ericsson Training center.
•Umux training course was done by Ericsson Training center.
•Project manager course, done by Ericsson University.
•Cash flow course, done by Ericsson University.
•Market logics cours, done by Ericsson University.