IT Service Delivery – Head
Mobily
مجموع سنوات الخبرة :19 years, 11 أشهر
• Supervise Delivery engaging all stakeholders in Technology function to deliver product, capability & solution projects
• Guides the development of a comprehensive release schedule in the light of demand from stakeholders and the available capacity across domains.
• Work with PH for Normalizing Demand according to IT Capacity
• Ensure Proper Service Performance (KPI’s Measurements) and reporting.
• Manage and lead capacity management across design, development, SIT and cutover to production covering all domains in order to meet utilization KPI.
• Supervise the tracking and managing of the delivery of committed solutions/services with high quality, captured in delivery/progress management reports to Business Users with.
• Manage all capacity and performance-related issues, relating to both services and resources, and to match the capacity of IT to the agreed business demands.
• Work towards achieving optimal utilization of resources and operational efficiency
• Manage outsourced services contracts and agreed processes, resolving conflicts between vendors and setting sourcing strategies
- Managing team of PM's for Telecom Entrprise solutions
- Coaching team of PMs
- Managing Stratigic projects of mobily enterprise products
- provide periodical reports for top management of service delivery
- supports and provides OSS/BSS and network info-structure integration/ optimization services to Global Communication Service Providers.
- maintaining the operations by leading and maintaining customer relationships and handling escalations to assure that the operations departments are profitably executing dispatch orders in accordance with the expectations mutually agreed upon with the Business users
- Software development, System Implementation and IT project experience
- Internal escalation, day-to-day monitoring of SLA compliance, quality assurance/quality control compliance, post mortem documentation on non-compliance, and management-level reporting.
- Learning Business users' requirements, conduct technichal feasibily, updating developer and integration team about Business users' requirements and managing the operation to fulfill business users’ requirement.
- Managing program development level issues, integration project plans and checking risks.
- very familiar with and executed a PMI/PMBOK Framework-based Project Management Methodology
• Manage projects from initiation to successful completion as track lead.
• Leading Multinational teams more than 8 resources onsite and offshore.
• Support and manage vendors to deliver certain projects.
• Completed more than 350 successful Projects & CR as a QA team lead.
• Participate in Process initiation and development across the organization for UAT and Test data management process.
• Manage QA team to Create and execute test plans & test cases for IT projects.
• Manage QA team to perform integration testing, functional testing, System testing and performance testing.
• Manage QA team capacity to meet with the desired projects bandwidth and expected deliveries.
• Generate Quality reports for management
• Managing and Conducting Business reviews and UAT with business users.
• Process Engineering of IT as well as Quality.
• Working with vendors in providing requirements & perform UAT.
• Share knowledge, coach and mentor new co-workers and current staff.
BUSINESS PROFICIENCY:
Mobily
• ITIL foundation V3 Certified.
• PMI - PMP Preparation.
• Very good understanding of Telecommunication Business, high understanding of GSM components and their functionality (BSS, NSS, charging system, MSC/VLR, HLR, IN …).
• Very good understanding of Data services and connectivity services business products i.e. hosted services, DIA, Ethernet, IP VPN, Co locations, Managed servers, IP transit.
• Very good knowledge in Systems Integration, Credit Control and collection System, Data warehouse system, CRM System (Siebel), Billing Systems Portal Infra net, EMA provisioning systems and mediation.
• Major Projects achieved:
o Corporate Business Unit: Opportunity & lead Management, Data Corporate services
o Marketing Business Unit: DataSim, Control packages, Promotions and Home Zone (Mada)
o Sales Business Unit: Sales commission system, Reseller line and dealer interaction service and Out-pound IVR-Customer Survey.
Integrant Business Solutions - Jordan Outsource Center.
I work as a QA Automation Engineer. My role is to:
- analyze, design and document business requirements using UML.
- design, write and develop test cases for both manual and automation accordingly. (Functional, regression and Performance
testing).
- prepare test plan for the projects
Aspire-Services is a CMM level 3 Company, provides Quality Assurance
offshore services. I worked as a QA Automation analyst and my role was
focused in analyzing business requirements, designing test plans and test
cases, developing automation test scripts using Quick Test Professional and
Quality Center and gathering them into test scenarios.
graduated in june , 2004 with avaerage 78.6% (Very good )