International Sales Manager
Erkanli Holding
Total years of experience :13 years, 8 Months
• Initiating broadcasting. Evaluating brokers.
• Developing processes and procedures aimed to maximize productivity, performance of sales and marketing department. Keeping up to date with market trends and best practices.
• Conducting project feasibility study (cost, price, layouts).
• Expanding data base of leads and referrals during exhibitions: Cityscape Global & Acres.
• Sourcing ready-to-purchase clients & negotiating payment terms.
• Assisting customers throughout the entire sales and leasing process.
• Daily briefing with Sales team on tactics and property presentation, CRM and called calls.
• Employee of the month April 2019 for reaching AED 6 million through direct deals.
Handling advertising to promote under-construction & ready properties. Proactive generating
new accounts through self-posted ads.
• Escorting clients to inspect vacant units. Negotiating payment plan (EPMS program).
Interpreting content of Sale/Construction Agreement to clients. Delivering the highest level of
customer service by dealing with clients in professional courteous manner.
• Building relations with real estate agencies and follow up with exclusive ones regarding
units’ availability. Follow up with engineers regarding development percentage of the
Construction.
• Consistent achievement and exceeding monthly sales targets to ensure accomplishment of the
overall company’s target. Identifying business opportunities and pinpointing problem areas for
further increment of sales volume, market share and profitability per property sales.
• Coordinating with marketing manager for real estate exhibitions and events.
• Bestselling
Proactive units’ inspections and maintenance. Cross-checking snag list with technical
manager.
• Recruitment, orientation and in-house training of new employees (sales, maintenance and cleaners).
• Market survey for property lease and price tracking.
• Preparing rental agreements, ensuring accuracy and completion.
• Clearance of Government transaction (Municipality, Directorate of town planning and survey,
Electricity and Water Authority, Real Estate RegistrationDepartment).
• Handling complaints and emergencies. Observing maintenance staff work.
• Budget Management. Prioritizing cost-effective purchasing to boost financial sustainability of
operations.
Promoting awareness of a timeshare product through direct sales presentations and via phone.
• Regular contacting owners to maintain high level of satisfaction. Follow up with owners and
providing exceptional service (suggesting resorts from DEA, assisting with reservations,
converting weeks) to ensure smooth vacations in desirable places.
• Receiving and resolving complaints, assisting owners with inquires. Generating leads and referrals
from the owners. Successful employment of sales techniques.
• Daily meeting and training by sales manager after tour to master 13 steps of sales technique: from
reception until leads customers to purchase.
Jordan, Amman
• Building retention plans, customer satisfaction surveys.
• Monthly reporting (KPIs) to quality assurance manager.
• Analysis of customers’ complaints; implementing strategies to raise customers’loyalty.
• Follow up with customers to ensure satisfaction.
• Efficient, accurate, and timely auditing assurance.
Market research. Generating new business through presentation of bank products to customers.
• Applicants' financial status and credit analysis. Property evaluation to determine feasibility of
granting loans. Following up with customers to ensure satisfaction/payments are made on time. Daily
reporting on sales.
• Design & development of promotional materials (brochures, handouts etc.)