Ahmad Al-Smadi

Gathered and analyzed customer feedback to identify needs, improve engagement strategies, and enhance
the overall customer experience.
Responded to customer inquiries and resolved concerns promptly, contributing to high levels of customer
satisfaction and retention.
Enhanced customer satisfaction through responsive support, effective problem-solving, and personalized
interactions.

Conducted direct field sales activities to promote fiber internet services, identifying prospective customers,
presenting service benefits, and achieving sales targets.
Built and maintained strong customer relationships by assessing client needs, recommending suitable fiber
packages, and providing end-to-end support throughout the sales process.
Exceeded sales goals by actively prospecting and converting residential and business customers to fiber
internet services.

Served as the first point of contact for visitors and beneficiaries, providing information on services,
processing inquiries, and ensuring a professional and welcoming experience.
Assisted clients with forms, applications, and service requests, directing them to the appropriate
departments and facilitating efficient customer service operations.
Managed appointment scheduling, document intake, and visitor registration while maintaining accurate
records and ensuring compliance with organizational procedures.