Yazan Al Majdalani

 Led project planning, scheduling, and execution activities, ensuring alignment with client
requirements, project objectives, and delivery timelines.

 Provide administrative and analytical support to improve workflows, conduct gap analysis, and optimize resource allocation.

 Oversaw project documentation contracts, invoices, reports, and compliance records, ensuring accuracy and accessibility.

 Conduct gap analysis and process reviews, recommending improvements to project workflows and resource allocation.

 Lead project lifecycle activities from initiation to closure, and mitigate project risks, dependencies, and issues.

 Lead and coordinate the entire bid management process, including reviewing bid invitations,
conducting bid/no-bid analysis and establishing timelines.

 Develop compelling and persuasive bid content, including executive summaries, value propositions, pricing models and technical responses.

 Reform and presented proposals, contracts, and strategic growth plans to consistently contribute to revenue targets.

 Define project scope, objectives, and deliverables aligned with business requirements.

 Ensure high-quality project deliverables, including QA checks, documentation and client-ready files.

 Maintained and updated CRM, project milestones for seamless operations and coordinated to achieve project goals and meet deadlines.

 Support the implementation process and UAT of deliverables to meet client needs.

 Manage the end-to-end bid process, from opportunity identification to submission, ensuring
compliance with client requirements and deadlines.

 Coordinate with projects manager, technical teams, and finance department to gather inputs,
prepare accurate costings, and develop compelling proposals.

 Negotiate contracts, renewals, and service agreements, ensuring mutually beneficial terms and maximizing profitability.

 Collaborate with internal stakeholders, such as sales, operations and subject matter experts, to gather information and develop bid strategies.

 Conduct requirements gathering with the client online or Field meetings to translate business needs into clear technical and functional specifications.

• Establish and maintain strong long-lasting relationships with key accounts, acting as the main point
of contact and building trust with multiple stakeholders at all levels.
• Develop and execute comprehensive account management plans that address customer needs
and opportunities and drive substantial growth within key accounts to deliver market-share
growth.
• Lead and manage a remote team of Account Executives to acquire new clients and close deals
within the MENA region.
• Collaborate closely with cross-functional teams, including Project management and Customer
Success departments, to enhance client engagement and support sales initiatives.
• Ensure all sales activities are accurately recorded and managed within CRM, with an emphasis on
data integrity and consistency.
• Prepare quotations and negotiate sales contracts with assigned customers and potential new
customers, within established parameters.
• Develop competitive pricing proposals that align with client needs and market dynamics.
• Assume the lead for assigned tenders, incorporating the help of interdisciplinary supporting teams consisting
of engineering, project management, commercial and business development.
• Prepare and submit highly competitive bids and tenders to prospective clients within established
deadlines, and review and edit bids to ensure compliance with customer requirements and internal
guidelines.
• Build and maintain strong relationships with key decision-makers, understand client needs, present
product solutions, and negotiate contracts and terms to close sales deals.
• Monitor customer satisfaction and take proactive measures to maintain high levels of client
retention.
• Identify opportunities for upselling and cross-selling, increasing revenue and customer satisfaction.
• Work closely with the technical team and Project manager to ensure successful project execution
within established deadlines.
• Regularly analyze account performance against key metrics and objectives, adjusting strategies
as necessary to maximize success.
• Monitor and report on incubated projects progress, ensuring alignment with program goals.
• Keep track of key performance indicators (KPIs) and key account metrics, using data-driven
insights to measure success and drive continuous improvement.
• Acted as the face of the company at seminars, media screenings and marketing conferences as a
business development specialist to present the companys solutions and services.

• Assist and support the director in all sales processes and customer services
operations to drive departmental goals, streamline functions, and close deals
effectively.
• Determine annual unit and gross-profit plans by implementing marketing strategies and
analyzing trends and results.
• Cultivate business relationships with external stakeholders and potential partners for large-scale or
strategic opportunities, either as a prime or in joint ventures.
• Organize and manage meetings, workshops, and training sessions including any needed travel
logistics, accommodations and transportation to ensure the successful attainment of their goals.
• Maintain contract management with all suppliers and make sure that renewals, extensions, and
termination contract processes with all vendors and suppliers with the best price.
• Support the design of interventions and programs in collaboration with technical teams and
responsible for drafting different components of the proposals, such as objectives/outcomes/
activities, and local context.
• provide on-the-ground support for the sales associates team as they generate leads and close
new B2B deals successfully.
• Liaises with centralized customer service team along with the operation for channelizing and
ensuring smooth fulfilment process on all accounts requirements and needs.
• Researching, writing and/or checking proposals to identify opportunities to submit bids by
control before, during and after the bid has been submitted.
• Maintain and conclude procurement negotiations with external service providers including
venues, hotels, IT services, print & design upon the clients needs and requests to ensure the
event is successfully done.
• Coordinate the process of building and maintaining relationships with stakeholders, including
hotels, airlines and industry partners by calls or visits.
• Maintain existing client relationships and follow up with inquiries, complaints, and service issues.
• Act as the primary point of contact for key clients, addressing their inquiries, resolving issues,
and proactively identifying opportunities for up-selling and cross-selling.
• Manage marketing and brand development responsibility for the exhibition including, media
planning, preparing sales progress reports, forecasting and achieving the targets.
• Generate business through personal meetings and arrange B2B and B2G meetings with
GM/CEO/Directors of companies, associations, and consulates.

Daily meetings with refugee applicants to determine the reasons for seeking cash assistance, gather their financial information regarding loan applications, and analyze available options according to organization standards.
Arrange and follow up - in and off the field - with refugee beneficiaries and community members at various levels to meet the organizations requirements and make sure the procedures and standards are met at the required level of SOPs.
Support the guarantee appropriate selection, conduct feasibility studies in the field with smallbusiness applicants and refugees, and suggest potential businesses for support finance selections cash assistance.
Oversees the process of business plan development, pitching of nominated projects to relevant committees, micro-finance company funds, home displacement peoples, and refugees.
Outreach and follow-up on micro business beneficiary refugees to propose the financial support of their businesses - Home Based Businesses (HBB) - to ensure financial stability.
Maintain a comprehensive list of refugee beneficiaries, progress and follow up activities for reporting purposes to component leader and project manager to ensure processes are according to the organization’s plans.
Collect required information and data and verify the sources of inquiry about the refugees or their families to confirm the information provided is correct to recommend the case amount before financial grant request is approved.
Archive all refugee’s relevant paperwork as per approved processes and procedures to meet organization’s requirements, and then to submit with a recommendation report to the management to obtain the exchange approval.
Interview applicant refugees to determine financial eligibility and feasibility of granting loans to maintain area portfolio at low-risk ratio in accordance with UNRWA’s performance policy.
Liaise with other agencies, organizations, and employees to coordinate economic efforts of refugees’ workforce development programs.
Meet with the private sector, banking, and investment communities to explain, promote, and facilitate the use of UNRWA finance tools and United Nations in general.
Monitor grant budgets and ensure invoices are authorized, reviewed, processed, and paid in a timely manner.
Conducts research and contributes to drafting research reports such as market assessments, especially in the fields of community empowerment, livelihood, child protection, and women and youth empowerment.
Prepares and conducts presentations, such as those highlighting the organization’s capacity and experience, and discussing the proposed project details.

◾Develop and maintain strategic long-term trusting relationships with high profile/volume clients to accomplish organic growth and long-term company objectives. ◾ Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. ◾Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and serve as the important link of communication between key customers and internal team. ◾Negotiating contracts with clients and establishing frameworks and timelines of performance. ◾Achieve net sales, margin and sales-driven operating income by developing and executing business plans. ◾ Act as the lead point of contact for sales and merchandising agents to maximize sales, distribution and ensure proper presentation of products as per clients’ branding guidelines and procedures. ◾ Responsible for maintaining current clients’ satisfaction rates and delivering excellent client service on a day-to-day basis. ◾Handle promotion funds effectively by leading the customer to use and run promotional funding in an efficient and productive manner. ◾ Identify and communicate key responsibilities and ensure the immediate action is taken by the promoters’ team in a successful demeanor. ◾Build effective and trusting relationships with merchandizing, sales, promoters, and distribution agents to enable smooth workflow and a trusting and accountable working relations. ◾ Confidence in leadership and teamwork to achieve business results. ◾ Effectively manage, lead, and control direct reports to maximize performance and enhance teamwork.

• Familiarized with the organizations mission, vision, values, goals, and strategic objectives.
• Provided technical support to the management and marketing staff in conceptualizing marketing
campaigns and strategies to achieve projects objectives.
• Actively seeking out new sales opportunities through cold calling, networking, and social media.
• Build professional business relations with new and existing suppliers to expand the business and
increase market share and customer loyalty.
• Handle multiple tasks including answering the phone, helping customers at the counter, resolving
complaints, data entry, disposition of items, and correspondence
• Demonstrated experience in leading and managing data/information, emails, social media, display
advertisements and client orientations.
• Develop marketing documents and develop ideas for all social media platforms, including Facebook
and Instagram Ads, etc.
• Build financial rapport with customers, vendors, and sponsors.
• Proactively establish and maintain effective teamwork relationships with all relevant departments.
• Monitor customer feedback and escalating complaints to the marketing department and
administration.
• Track customer preferences, metrics, and media campaigns and oversees day to day customer
service operations.
• Representing the company at product launches, events, and maintaining a meeting schedule.
• Brainstorming ideas and participating in training and workshops.
• Respond to emergencies initiate airport emergency operations and response assist with emergency
services and accidents on passengers, assess situations, request help from proper authority.

• Study the companys marketing goals and objectives and organize trade initiatives.
• Handle promotion funds effectively by leading the customer to use and run promotional
funding in an efficient and productive manner.
• Responsible for all merchandise in warehouses, stores and showrooms and preparing monthly
sales reports.
• Build a professional business relation with new and existing suppliers to expand the business to
increase market shares and customer loyalty.
• Supervised and monitored direct reports, Performing general customer assistance related to the
area of assignment Answering questions, Processing payments, Sorting and distributing mail
with all departments.
• Excel in outreach programs to involve existing customers in the companys offerings.
• Worked closely with the administration department and marketing teams to understand the
project goals and companys missions.
• Developed marketing ideas and maintained client preferences, comments, and feedback in
order to further improve the quality of products and services, and to enhance client
satisfaction.
• Created and installed marketing displays and ensured brand advertising material are placed
in strategic manner while meeting their branding and visibility guidelines.
• Conducted product training and handle inventory preparation initiatives.
• Acted as the face of the company at seminars, media screenings and marketing conferences
as Brand Ambassador.
• Provide assistance, directions, and customer service to the travelling public and
stakeholders on airport roadways, parking lots, and passenger loading/unloading zones, and
inform on issue violation citations.
• Provide assistance in response to a variety of situations including but not limited to Security
Access Control Systems in the airport terminals and take appropriate enforcement action.
• Built and sustained business relationships with key accounts B2B and B2C.

• Orienting new sales agents through induction training and supervision.
• Appraising junior staff and report to the brand manager.
• Maintaining statistical and financial records dealing with customer queries and complaints.
• Overseeing pricing and inventory stock control.
• Maximizing profitability and setting/meeting sales targets, including motivating staff.
• Ensuring compliance with health and safety legislation.
• Preparing promotional materials and display.