Key Account Manager
Nahil Computers
Total years of experience :11 years, 5 Months
Developing a solid and trusting relationship between major key clients and company
Resolving key client issues and complaints
Developing a complete understanding of key account needs
Anticipating key account changes and improvements
Managing communications between key clients and internal teams
Managing account team assigned to each client
Strategic planning to improve client results
• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
• Develop new and fresh strategies to respond to high-volume client concerns and meet budget guidelines.
• Ensure all contact information is accurate and maintained updated.
• Analyze market needs, develop account strategies and convey to chief responsible personnel.
• Propose new services to clients using entire data sources to prepare and conduct optimum presentations.
• Ensure continuous updates and appropriate levels of service knowledge.
• Developing and sustaining solid relationships with key clients that bring in the most income for the Hotel.
• Addressing and resolving key clients’ complaints.
• Acting as the main point of contact between key clients and internal teams.
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Maintain client relations to build excellent reputation for service and produce repeat business.
• Develop relations between hotel and client following details to ensure quick response to identified problems.
• Plan steadily and arrange work efficiently.
• Schedule advance working appointments and respond promptly.
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct services are delivered to customers in a timely manner.
• Research and source new potential clients.
• Measure, track and analyze key account metrics.
Event management responsibilities:
- Being responsible for all events ( corporate & individuals ) from start to finish.
- Analyze the event’s success and prepare reports.
- Ensure event is completed smoothly and step up to resolve any problems that might occur.
- Checking & approve all function sheet before the event to achieve customer satisfaction.
- Coordination between the kitchen and the hospitality department for all occasions.
sales management responsibilities :
-Achieve growth and hit sales targets by successfully managing the sales team.
-Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
-Present sales, revenue and expenses reports and realistic forecasts to the management team.
- Coordination of visits to the field sales team.
- Planning and project managing marketing events and evaluating their success.
- Evaluating the effectiveness of all marketing activity.
- Supporting the marketing manager in day to day marketing activities.
- Contributing to the annual sales and marketing plan.
- Creating marketing campaigns on social media.
-Collaborate with other departments (customer relations, sales etc) to manage reputation for the client.
- Promote content through social advertising.
- Create, curate, and manage all published content in social media (images, video and written).
-Set up and optimize company pages within each platform to increase the visibility of company’s social content.
- E-customer services through social media accounts and emails for clients.
i graduated from the community collage , and i have been award an associate degree in the field of : financial management. with an 'excellent' grade and a G.P.A of ( 4.97/5)