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Ahmad Al Jassim, Area Operations Manager – Atraction Operations

Ahmad Al Jassim

Area Operations Manager – Atraction Operations·Six Flags Qiddiya City,

Saudi Arabia

Diploma, Marketing

Work experience

Total years of experience: 22 years, 3 months

Area Operations Manager – Atraction Operations

March 2024 - Present

Six Flags Qiddiya City,

Riyadh, Saudi Arabia

March 2024 - Present

• Managed team leaders and supervisors to deliver exceptional guest experiences, ensuring seamless rides and atractions
operations.
• Trained and certified new employees, enhancing team productivity and operational consistency.
• Improved customer feedback resolution and implemented recovery strategies, boosting guest satisfaction.
• Oversaw daily operations, conducted performance monitoring, and ensured quality and safety standards compliance.
Company industry:
Entertainment
Job role:
Hospitality and Tourism

Regional Operations Manager

January 2023 - January 2024

Saffori Land & Faby Land, Al Othaim Entertainment Co.

Riyadh, Saudi Arabia

January 2023 - January 2024

• Developed and implemented operational strategies, achieving business growth and enhanced site efficiency.
• Managed budgets and optimized resources, leading to improved cost-effectiveness across sites.
• Supervised recruitment, onboarding, and staff training, increasing operational capacity and team alignment.
• Resolved escalated customer issues and improved service standards through tailored operational initiatives.
Company industry:
Toys & Leisure

Assistant Operations Manager

January 2022 - January 2023

Dubai Aquarium and Underwater Zoo, EMAAR Entertainment LLC,

Dubai, United Arab Emirates

January 2022 - January 2023

• Directed daily operations and events, ensuring timely execution and positive customer experiences.
• Facilitated hiring and onboarding, streamlining the integration of new team members.
• Implemented queue management initiatives, reducing customer wait times and enhancing flow.
• Coordinated with cross-functional departments to meet stakeholder expectations and maintain service standards.
Company industry:
Toys & Leisure

Assistant Operations Manager

April 2022 - September 2022

Emaar Entertainment

Dubai, United Arab Emirates

April 2022 - September 2022

Assistant Operations Manager - The Dubai Mall - Dubai Aquarium and Underwater Zoo
Company industry:
Entertainment
Job role:
Management

Assistant Operations Manager

November 2021 - January 2022

Warehouse of Games, DIFC,

Dubai, United Arab Emirates

November 2021 - January 2022

• Monitored workforce operations, including training and performance evaluations, to ensure alignment with company
objectives.
• Developed operational policies and procedures, driving efficiency and compliance.
• Reviewed and approved staff schedules, optimizing coverage and productivity.
Company industry:
Toys & Leisure

Family Entertainment Center Manager

January 2020 - October 2021

Magic Planet

Riyadh, Saudi Arabia

January 2020 - October 2021

• Managed daily center operations, improving revenue and reducing operational costs.
• Oversaw maintenance of rides and equipment, reducing downtime and enhancing safety.
• Led customer-centric initiatives, increasing satisfaction through effective promotional strategies.
Company industry:
Entertainment
Job role:
Community Services

Family Entertainment Center Manager

March 2019 - December 2019

Al Othaim Entertainment Co.

Riyadh, Saudi Arabia

March 2019 - December 2019

• Organized center operations, achieving improved service delivery and customer retention.
• Ensured facility maintenance and compliance with safety standards, enhancing the guest experience.
• Collaborated with vendors to optimize operational support services like cleaning and security.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Community Services

Family Entertainment Center Manager

January 2016 - January 2019

Toy Town | Mantech Company Ltd., Abdullah Fouad Holding Group,

Riyadh, Saudi Arabia

January 2016 - January 2019

• Directed pre-opening activities for a 9, 000-square-meter entertainment center with 220 electronic games.
• Increased customer engagement through innovative marketing and operational strategies.
• Streamlined processes for beter team coordination and performance.
Company industry:
Toys & Leisure

Sales & Marketing Manager

May 2015 - March 2016

Al Othaim Leisure & Tourism Company

Riyadh, Saudi Arabia

May 2015 - March 2016

Sales & Marketing Responsibilities
Planning & Development
Company industry:
Hospitality & Accomodation
Job role:
Marketing and PR

FEC Manager - Family Entertainment center

November 2009 - April 2015

Abdulla Fouad Holding Company

Dammam, Saudi Arabia

November 2009 - April 2015

TOY TOWN Amusement Park
Company industry:
Entertainment
Job role:
Management

Family Entertainment Center Manager

November 2009 - January 2015

Toy Town | Mantech Company Ltd., Abdullah Fouad Holding Group,

Dammam, Saudi Arabia

November 2009 - January 2015

Company industry:
Toys & Leisure

FEC Assistant Manager - Family Entertainment center

April 2007 - November 2009

adventure World

Dammam, Saudi Arabia

April 2007 - November 2009

Assist regional manager in his responsibilities (Supervisory-Accounting-Customer Service-Marketing Promotions-Solving the problems-Request need orders for 3 branches-Reporting to the management)
Company industry:
Entertainment
Job role:
Management

Beauty & Perfumes Adviser - CLARINS

January 2004 - March 2007

National Marketing Co.

Eastern Province, Saudi Arabia

January 2004 - March 2007

Promote the sales in the location by serving the clients of the brand
Company industry:
Personal Care Centers
Job role:
Sales

Education

Institute of Industrial Technology

April 2010

April 2010

Diploma, Marketing

Saudi Arabia

GPA (point): 4.13 out of 5

GPA (point): 4.13 out of 5

Institute of Horizon for Languages

March 2010

March 2010

Diploma, English Language

Saudi Arabia

GPA (percentage): 70%

GPA (percentage): 70%

Skills

Customer Service
Expert
Customer Service
Expert
Leading Sales
Expert
Leading Sales
Expert
Sales Programs
Expert
Sales Programs
Expert
Customer Programs
Expert
Customer Programs
Expert
Custom Reporting
Expert
Custom Reporting
Expert
Customer Service
Expert
Customer Service
Expert
Time Management
Expert
Time Management
Expert
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ENTERTAINMENT JOURNALISM
Intermediate
ENTERTAINMENT JOURNALISM
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
BUDGETING
Intermediate
BUDGETING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
Leading & Management
Expert
Leading & Management
Expert
Marketing Skills
Expert
Marketing Skills
Expert
Computer-Office Programs
Expert
Computer-Office Programs
Expert
Team Work
Expert
Team Work
Expert
Leading Sales
Expert
Leading Sales
Expert
Sales Programs
Expert
Sales Programs
Expert
Customer Programs
Expert
Customer Programs
Expert
Custom Reporting
Expert
Custom Reporting
Expert

Languages

English
Expert
Arabic
Expert

Training and Certifications

Certifications
First Aid Certification
Sales Mastering Course Certificate
Technical and Vocational Training Corporation
Microsoft Excel 2007 Certificate
Farm Superstores
Supervisory Skills Certification
IAAPA Certified Atractions Manager
Certificate of Completion-Supervisory Skills
Nov 2009
Certificate of Completion-Training-Microsoft Office Excel
Apr 2010
Certificate of Completion-Successful Marketing Skills
Oct 2014
Certificate of Completion-Sales Mastering Course
Mar 2011

Hobbies

  • Content Writing, Swimming