General Manager
Arabian masters of waste management
مجموع سنوات الخبرة :22 years, 7 أشهر
Operational Supervision: Safeguarded organization’s vision by overseeing operational systems, processes, and policies, ensuring
an optimal marriage of efficiency across departments, including Human Resources, Marketing, Sales, Finance, and operations.
• Strategic Planning: Excelled in short-term action and long-term planning; catalyzed cross-department initiatives to cement long-
term operational excellence, fortifying Arabian Masters of Waste's position as a leading regional player in waste management.
• Cross-Functional Collaboration: Boosted departmental coordination via purposeful communication with managers, ensuring
seamless execution of tasks and adherence to critical protocols, thereby fortifying company-wide operational harmony.
• Performance Management: Conducted weekly operational meetings to dissect previous leads, sales, invoicing, and customer
satisfaction data, sculpting future strategies grounded in empirical analysis to escalate performance outcomes.
• Asset Protection: Upheld an uncompromising standard for detail and safeguarding clients' property and information, fostering
trust, and cementing client relationships, thereby fortifying the company's reputation for reliability.
• Financial Stewardship: Oversaw Dubai branch’s financial management, planning, systems, and controls; persistently conducted
financial reviews and managed overheads, ensuring the branch stayed on a path of fiscal health and growth.
• Budget Administration: Expertly prepared, reviewed, and adjusted financial budgets for all departments, rigorously vetting project estimations and costings, and forecasting financial budgets for the forthcoming year, all while tracking key financial KPIs.
• Sales Leadership: Cultivated a high-performing sales team by setting ambitious targets, conducting regular team meetings to review market trends, pipeline projects, and overall performance, thereby consistently meeting sales goals and boosting revenue.
• Client Relations: Leveraged personal connections to introduce sales force to new clients; directly participated in client meetings
to close major deals, reaffirming Arabian Masters of Waste's dedication to providing personalized, high-value service.
• Operational Enhancement: Visited operational departments to ensure order fulfillment and target achievement, carried out
meticulous reviews of service routes for optimization, and analyzed fleet utilization and fuel consumption for cost-efficiency.
• Talent Development: Facilitated an environment of continuous learning by enrolling the team in intensive training courses,
thereby enhancing their performance, productivity, and value-add to the organization.
• Workshop Efficiency: Boosted workshop efficiency by introducing new machines, tools, and specialized sectors, such as Hydraulic
and Fabrications, ensuring consistent high-quality output while nurturing a culture of continual improvement.
Key Achievements:
✓ Recognized and solved complex logistical challenges by reviewing and adjusting operational processes, thereby ensuring continuous service delivery and customer satisfaction.
✓ Introduced new trucks to the fleet after careful needs analysis, boosting the company's capacity to handle larger projects and significantly increasing revenue.
✓ Steered the company to remarkable operational efficiency by vigilantly monitoring monthly budget utilization, and implementing cost- saving measures without compromising on service quality overall reduction was 5.6% from the annual cost.
✓ Enhanced employee engagement by conducting monthly meetings with drivers and helpers, providing a platform to voice their concerns and needs, thereby fostering a motivated, loyal, and productive workforce.
✓ Increasing the revenue by 11% in 2021, other 15% in 2022 and another 8% in 2023 till July.
Sales Planning: Masterminded regional sales plans that seamlessly aligned with overarching business objectives, expertly merging
sales targets with operational capabilities, to promote a symbiotic relationship between vision and execution.
• Operational Support: Backed day-to-day operations with robust managerial oversight, shepherding project completion timelines,
streamlining workflow, and facilitating a culture of collective achievement, all while upholding operational excellence.
• Financial Forecasting: Projected quarterly and annual profits, leveraging detailed financial acumen, market analyses, and growth
trends to enable informed decision-making and foster business expansion.
• Talent Management: Recognized hiring needs, meticulously selected, and rigorously trained new staff, fostering an environment
of continual professional development, and setting the foundation for a skilled, motivated, and high-performing workforce.
• Market Analysis: Scrutinized regional market trends to unearth novel growth opportunities, innovating sales strategies to cater
to evolving market dynamics, and maintaining CSI Commissioning's competitive edge.
• Problem-Solving: Swiftly addressed potential problems with prompt, pragmatic solutions, mitigating operational disruptions and
elevating the standard of service delivery to exceed customer expectations.
• Strategic Expansion: Actively participated in expansion or acquisition decisions, striking a delicate balance between growth
objectives and operational capacities, thereby driving sustainable business growth.
• Performance Management: Fostered a performance-driven culture through managing, developing, coaching, and motivating the
operations force, consistently meeting monthly targets and KPIs and acknowledging individual accomplishments.
• Customer Relations: Engaged customers to discuss their evolving needs and assess the quality of the company's relationship with
them, ensuring customer satisfaction and fostering lasting business relationships.Create regional sales plans and quotas in alignment with business objectives
• Forecast quarterly and annual profits
• Prepare and review the annual budget for the area of responsibility
• Analyze regional market trends and discover new opportunities for growth
• Address potential problems and suggest prompt solutions
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed.
• Plan to ensure divisional and personal target achievement, aligning with company operations policies, strategies and timing.
• Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them.
Participate in the formulation of the functional strategy for the year for the respective functions as
(Company Operations).
Establish plans, and programs that will effectively implement the business strategies and objectives.
Handling store operations.
Set and monitor the performance of the Operations against standards and targets in areas such as
customer service and administration efficiency, cost control, sales revenue, legal compliance, and people
management.
Monitor the competition and identify business threats and opportunities both short term and long term.
Daily Operations
Manage the day to day activities of the entire local and export sales process Projects and Distribution
departments in order to achieve the short and long-term financial and operating objectives of the
organization as set by the overall corporate business plans.
Review and discuss the status of following with the Head of Sales & Marketing, Project Director and
Distribution Head. :
o No. of Quotations VS LOI and LPO.
o Preparing sales and marketing forcast against the number of Tenders issued by consultants,
contractors and distributors - Weekly.
o Reviewing invoicing reports on weekly basis with the finance, sales & marketing team and the
factory.
o Work in progress report for large and small scale projects. - Monthly
o Report on total Projects under progress versus projects lost, analyze the issues and highlight to
the Management with an action plan.
o Status of Sales Orders processed versus invoiced.
o Monitor the progress of projects handed over to the consultants and the variance in the delivery
schedule, if any on weekly, monthly and quarterly basis.
o Review sales trend, stock levels and stock ageing on weekly basis.
Monitor progress and performance against the project plan; take action to resolve operational problems
and minimize delays.
Study and track the competition for LARGE & SMALL projects and develop sales and marketing strategy
to convert enquiries into sales orders.
Support the Sales team in negotiation of pricing and delivery terms for major clients to ensure retention
of these projects and customers.
Strategic Responsibilities
Participate in the formulation of the functional strategy for the year for the respective functions.
Establish plans, and programs that will effectively implement the business strategies and objectives
Set and monitor the performance of the Operations against standards and targets in areas such as customer service and administration efficiency, cost control, sales revenue, legal compliance, and people management.
Monitor the competition and identify business threats and opportunities both short term and long term.
Daily Operations
Manage the day to day activities of the entire local sales process Projects and Distribution departments in order to achieve the short and long-term financial and operating objectives of the organization as set by the overall corporate business plans.
Monitor the departments and ensure that the policies, procedures, and activities are complied.
Review and discuss the status of following with the Head of Sales & Marketing, Project Director and Distribution Head. :
o No. of Quotations and Closing report issued in the month.
o Sales forecast prepared by the Head of Sales and Marketing against the number of Tenders issued by consultants. - Weekly
o Work in progress report for large and small scale projects. - Monthly
o Report on total Projects under progress versus projects lost, analyse the issues and highlight to the Management with an action plan.
o Status of Sales Orders processed versus invoiced.
o Monitor the progress of projects handed over to the consultants and the variance in the delivery schedule, if any on a monthly/quarterly basis.
o Review sales trend, stock levels and stock ageing on weekly basis.
Monitor progress and performance against the project plan; take action to resolve operational problems and minimize delays.
Study and track the competition for LARGE projects and develop sales and marketing strategy to convert enquiries into sales orders.
Support the Sales team in negotiation of pricing and delivery terms for major clients to ensure retention of these projects and customers.
Coordinate with the Manufacturing and Finance Heads to ensure that sales and marketing strategies and activities are integrated to achieve highest customer satisfaction levels.
Branch Management
Monitor the branch operations on a MONTHLY basis and ensure achievement of targets.
Ensure the visual identity of the branches/showrooms is maintained.
Monitor all branch sales processes and identify opportunities to improve the same.
Plan appropriate initiatives to implement improvement in coordination between the branches and corporate office/other departments.
Pricing/Cost Control
Review monitor budget overrun for operating costs against budgeted costs - Initiate measures to control costs
Finalise pricing at the beginning of the year along with other departmental heads, i.e. Production, Finance, etc. and seek CEO / GM approval on the recommended pricing
Approve price deviations on a case to case basis while ensuring that overall gross profit margin target is retained.
Managerial
Direct and evaluate your direct reports and monitor their progress vis-à-vis the established plans and objectives.
Conduct MONTHLY performance review meeting and initiate appropriate actions to meet performance targets.
Review the department performance every QUARTERLY and report to the CEO.
Ensure reporting discipline among the Senior Managers.
Guide the team in planning their work and assisting them in difficult situations with respect to closing sales deals.
Coach and mentor the Senior Managers and assist them to solve problems.
Strategic Responsibilities
Participate in the formulation of the functional strategy for the year for the respective functions.
Establish plans, and programs that will effectively implement the business strategies and objectives
Set and monitor the performance of the Operations against standards and targets in areas such as customer service and administration efficiency, cost control, sales revenue, and people management.
setting plans for the recreation including programs of recreations entertainment.
Managed and supervised firm operations on a daily basis including sales, purchases recreations F&B .
Managing areas with multiple functions together with department heads.
Managing the resort and assuring smooth operations.
Coordinated with human resources team in forming and training a cross functional department.
Prepared monthly activity reports, fulfilled tax related requirements and generated year-end reports.
Handling all customers complain and make sure that they staying in pleasure.
Managerial
Direct and evaluate your direct reports and monitor their progress vis-à-vis the established plans and objectives.
Conduct MONTHLY performance review meeting and initiate appropriate actions to meet performance targets.
Review the department performance every QUARTERLY and report to the VP and MD
Ensure reporting discipline among the Senior Managers.
Guide the team in planning their work and assisting them in difficult situations with respect to closing sales and other operations duties.
Coach and mentor the Team leaders and assist them to solve problems.
Australian Homemade Ice Cream and premium Chocolate Amman - Jordan
Assistant Franchaise Manager 2004 - 2008
Driving operational improvements, maximising the value of the asset base while ensuring a tight control on operational costs. Responsible for monitoring and
continually improving standards of performance and quality within the operation.
Duties: • To aid the store manager in meeting and exceeding performance targets
• To help recruit, train and manage other branch staff
• Create a fun and professional working environment
• Provide a consistently high quality product and service to customers
• During the store manager's absence, fulfil all their various roles
• Ensure that health and safety and cleanliness standards are upheld at all times
• Creating, managing and analysing performance data and other information.
• Assuring purchase and store operationally are well organized.
• Encouraging, identifying and developing best practice strategy.
• Ensuring compliance to all Environmental Health & Safety goals & objectives.
Le meridian Hotel Amman - Jordan
Operations Team Leader 2001 - 2004
Duties: • Managed and supervised firm operations on a daily basis including sales, purchases.
• Managing areas with multiple functions together with department heads.
• Assuring smooth operations.
• Assisted executive manager in planning and executing the annual budget.
• Coordinated with human resources team in forming and training a cross functional department.
• Prepared monthly activity reports, fulfilled tax related requirements and generated year-end reports.
AREAS OF EXPERTISE
Performance management
Customer satisfaction
Recruitment
Staff training
Margin Performance
Commercial awareness
HS&E
PERSONAL SKILLS
Decisiveness
Integrity
Troubleshooting
• Bachelor in Hotel Management Jordan Applied University 2005 -2008 Amman - Jordan
• Diploma In Hotel Management Ammon Collage Amman - Jordan 2001- 2003 Bachelors Degree in Hotel Managment. Jordan Applied University Amman - Jordan 2005 - 2008