أحمد الخطيب

• Led the corporate sales department, establishing key partnerships with businesses and expanding Motorgys presence in the Kuwaiti automotive market.
• Managed high-profile client accounts, ensuring optimal customer satisfaction and driving retention through efective relationship management and personalized service.
• Developed and executed sales strategies that contributed to a significant increase in B2B sales, achieving revenue targets and fostering long-term business growth.
• Coordinated with cross-functional teams to streamline customer service processes, ensuring a seamless customer experience from initial contact to post-sale support.
• Analyzed market trends and customer feedback to continuously adapt sales tactics and improve customer engagement strategies, leading to higher conversion rates and enhanced customer loyalty.
• Cultivated and maintained strategic relationships with corporate clients, including dealerships, rental agencies, and fleet management companies, ensuring long-term partnerships and consistent revenue streams.
• Oversaw the training and development of the sales team, enhancing their capabilities in consultative selling, customer engagement, and negotiations, leading to improved performance and higher sales conversions.
• Collaborated with product development teams to align Motorgys oferings with corporate client needs, ensuring the platforms features were tailored to optimize client satisfaction and meet market demands.

from Corporate manger
to sales
to senior sales
to customer relation manger

• Oversee and optimize the companys end-to-end supply chain operations, including procurement, warehousing, inventory management, and distribution to ensure eficient and timely delivery of products
• Manage a team of logistics coordinators, warehouse personnel, and transportation providers to maintain seamless workflow and meet Key Performance Indicators (KPIs) for on-time delivery, inventory accuracy, and cost control
• Analyze data and metrics to identify areas for improvement, implement process enhancements, and make data-driven decisions to enhance operational eficiency and reduce costs
• Collaborate cross-functionally with sales, production, and finance teams to align logistics strategies with the overall business objectives and customer requirements
• Ensure compliance with relevant regulations, safety standards, and company policies in all logistics-related activities to mitigate risks and maintain a high level of quality and customer satisfaction

• Handled customer inquiries and resolved complex issues, ensuring a high level of satisfaction and retention
• Processed orders and coordinated with multiple departments to ensure timely and accurate delivery to customers
• Monitored customer feedback, identified recurring issues, and provided actionable insights to improve service quality
• Trained and mentored new team members, sharing best practices and company policies to enhance team performance
• Managed high-volume call trafic during peak hours, maintaining a calm and professional demeanor to handle challenging situations efectively

customer service
senior customer relations officer
sales
operation

• Entered and maintained accurate product data in the companys database, ensuring all entries were up-to-date and error-free
• Assisted customers in selecting products, providing detailed information on features and benefits to drive sales
• Processed sales transactions, handled cash and credit payments, and reconciled daily sales reports to ensure financial accuracy
• Collaborated with the inventory team to track stock levels and updated the online catalog, contributing to efective inventory management
• Provided support to the marketing team by compiling data for promotional campaigns and analyzing sales trends to identify opportunities for growth

I worked as data entry and A sales representative specializing in cosmetics

social media
telesales
account manger
analysising forex market

Telex
operation
banker
customer service