IT Officer
Feedmix Yemen
Total years of experience :11 years, 11 Months
• Manning the IT help desk and providing instant solutions to IT issues.
• Keeping up to date with all Microsoft Office operating systems.
• Running diagnostic checks and servicing essential IT hardware.
• Explaining complex IT issues to non-technical employees.
• Identifying and solving IT problems and logging them into the relevant databases.
• Installing new systems for all employees.
• Providing training for all users.
• Repairing and upgrading hardware and ensuring all computers were fully operational.
• Creating and maintaining accurate database of all pending and resolved IT issues.
• Logging faults and managing response times.
• Diagnosing and resolving problems efficiently.
• Maintaining the integral security of business networks.
• Ensuring all hardware operates at its optimum level with latest updates and patches.
• Distributing relevant jobs to junior staff members and providing support when required.
• installing and configuring computer hardware operating systems and applications.
• Providing technical support for VPN connectivity issues .
• Troubleshooting LAN devices; including routers, switches, firewalls and cable/DSL modems and resolving problems.
• setting up new users' accounts and profiles and dealing with password issues.
• Installing CCTV/IP Cameras in location.
• Conducting electrical safety checks on computer equipment.
• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritising and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• Setting up and maintaining the LAN and all LAN equipment
• Performing network management operations (sub netting, routing, VLANs)
• Monitoring and maintaining internal network data systems including Ethernet wiring, servers, hubs, and other network components
• Troubleshooting LAN devices; including routers, switches, firewalls and cable/DSL modems and resolving problems
• Performing network administration functions including creation, deletion, maintenance, and assignments of rights to users, groups, and shared files
• Managing Wi-Fi networks and Wi-Fi issues
• Undertaking routine preventative measures including routine troubleshooting and maintenance on network devices (switches, routers, PCs, servers and UPS systems)
• Troubleshooting remote desktop connectivity problems
• Providing technical support for VPN connectivity issues
• testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• Installing CCTV/IP in location.
بكالوريوس في تقنيه المعلومات 8 فصول دراسية
دبلوم عالي في هندسة الكمبيوتر والالكترونيات 6 فصول دراسيه