Ahmad Al MARDINI

Responsibilities Highlights:
• Lead project teams to deliver high-quality projects with full customer satisfaction.
• Manage partner teams and partner contracts.
• Work with technology and business SMEs to define scope, create estimates, and develop
project plans.
• Manage the successful delivery of projects based on the agreed scope, quality, on time,
on budget and to customer expectations.
• Help in rolling out the project through planned activities taking customer capacity into
consideration and achieving the desired value of an investment.

Key Projects
• Client: Finance House Group (FHG)
Description: Automate FHG enterprise business process and implement a document management system that is built on the top of a scalable middleware layer to facilitates the integration with all the external entities in the market using IBM BPM, ECM & ESB Middleware Solutions.

• Client: Al-Hilal Bank (AHB)
Description: Analyze the old physical and logical architectures for AHB various environments and upgrade the backbone of the bank using IBM Middleware solution to leverage the scalability and competency of their services in the market.

• Client: Ministry of Interior (MOI)
Description: Upgrade MOI Mobile Application Platform using IBM MobileFirst.

• Client: Abu Dhabi Global Market (ADGM)
Description: Implementation of a strategic digital records management program that consists of ECM, CMS, Digital Signature solutions along with integration with various backend systems to serve their initiative of reducing the physical documentation, paper logistics, improve processing efficiency and reduce the risk of fraud and forgery.

• Client: DarkMatter
Description: Implementation of Intelligent Analysis Platform that supports a range of national security and defense operation mission types using IBM i2
Enterprise Insight Analysis.

• Client: Ministry of Interior (MOI)
Description: Content migration from multiple Saperion systems To IBM FileNet.

• Client: Emirates Development Bank (EDB)
Description: Major comprehensive smart banking
platform testing covering functional and user experience testing for their mobile applications and internet banking website, along with security and performance testing.

• Client: Ministry of Interior (MOI)/Tahaluf
Description: Automate intelligent decision making by building rule-based engine.

• Client: Abu Dhabi Commerical Bank (ADCB)
Description: Implementation of Campaign Management Solution to leverage ADCB marketing and operations.

Responsibilities Highlights:
• Manage the successful Delivery of projects based on the agreed scope, quality, on time, on budget and to customer expectations as per PMI methodology.
• Ensure customer satisfaction throughout the project lifecycle, maintain the commercial objectives for the project and develop Omnix relationship with the client.
• Manage third party suppliers, both internally and externally, in order to secure the delivery targets.
• Develop Projects Budget, Plan, Scope and resource assignment during project bidding.

Key Projects:
• Client: Road & Transport Authority (RTA)
Description: Implementation of the Corporate Services Mobile App - IBM MobileFirst.

• Client: Federal Authority Of Human Resource (FAHR)
Description: Implementation Governmental Smartphone App to serve federal human resource authorities - IBM MobileFirst.

• Client: Ministry Of Finance (MOF)
Description: Implementation of an Asset Management System - IBM Maximo

• Client: Road & Transport Authority (RTA)
Description: Enterprise Partnership Solution - Mendix.

• Client: Ministry of Interior (MOI)
Description: Infrastructure & Network Security Solution using different platforms and appliances from IBM, Cisco & Juniper

• Client: Sharjah Economic Development Department (SEDD)
Description: Business Intelligence System - IBM Cognos.

• Client: Abu Dhabi Securities (ADS)
Description: Implementation of BI System - Qlikview.

• Client: Abu Dhabi Media (ADM)
Description: Implementation of Procurement solution - Oracle iProcurement..

Project Brief:
As part of the nationwide project to register the UAE population, citizens and residents, the
population register program, Emirates Identity Authority (EIDA) introduced the Emirates ID card
to facilitate the registration of personal data for the whole population in the country while saving
the biological features for each individual in a smart card.

Responsibilities Highlights:
• Act as a SPOC for EIDA top management and key business stakeholders for all subject matters adversely affecting the service provided or affecting the client satisfaction.
• Manage EIDA core business services including Service Support and Service delivery actions taken to meet EIDA business needs.
• Discover opportunities to establish and enhance ITIL processes in a newly built business
environment.
• Manage and facilitate communication between EIDA and its vendor to achieve EIDA business targets.
• Conduct gap analysis sessions with the team reviewing the system operation and the
implemented processes and procedures.
• Communicate with EIDA on many levels to obtain the necessary understanding of the business processes and day to day Operation.
• Close coordination with Vendors PMs raising newly business needs (RFCs).

Responsibilities Highlights:
• To act as the primary interface to the assigned customer(s), ensuring that SITA always
meets the agreed service commitments in a cost-effective and timely manner for SITA
services/projects.
• Develop/Adjust implementation schedules to optimize resources, ensure proper follow-
up, proactively manage Tech/Non-tech escalations and enforce policies/procedures for the entire projects running under operation.
• Proactively seek improvements and innovations in the services delivered by SITA to the
customer(s) and/or contract(s).
• Managing the operations life-cycle of the contracts including Problem and Change
management, inventory and 3rd Party Management for delivered services (Hardware
Maintenance, Asset Management, LAN Management, and Software Distribution
Management).

Main Achievements
• Saudi Arabian Airline IMCAN Project (Installation of Desktop equip. for more than 240 offices all around the world).
• Qatar Airways: Amadeus Implementation for more than 90 sites in 3 Months.
• Coach & train a team of 7 project coordinators with 12 projects running under delivery
and operation

Responsibilities Highlights:
• Ensure proper, cost-effective and timely delivery of SITA services/projects to ensure satisfaction and on-going business to SITA Customers.
• Manage a team of 7 staff while coordinating daily work for SITA projects and provide training where necessary.
• Serve as a consultant for SITA project managers & Service delivery managers while planning for SITA Projects.