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Ahmad AlNajjar, Service Management Engineer

Ahmad AlNajjar

Service Management Engineer ·Integrated Telecom Company - Data Consult Ltd Subcontractor

Saudi Arabia

Bachelor's degree, communication & electronic engineering

Work experience

Total years of experience: 17 years, 6 months

Service Management Engineer

January 2018 - Present

Integrated Telecom Company - Data Consult Ltd Subcontractor

Riyadh, Saudi Arabia

January 2018 - Present

Our main work is to monitoring, managing and troubleshooting MOH devices such as:
 Cisco Routers, Switches and Access points.
 Huawei Switches and Access points.
 Hikvision NVR /CCTV cameras.
 Troubleshooting network issue for MOH such as BGP, OSPF, dual home setup.
 Handful on monitoring tools such as Solar winds

Company industry:
IT Services
Job role:
Information Technology

Specialist Service Assurance

June 2014 - January 2018

NCBS -Mobily

Riyadh, Saudi Arabia

June 2014 - January 2018

Our main work is to troubleshoot B2B circuits including Last Mile P2P MW link and configuration of the circuit on core network also and coordinating with Teams for new MW link installation also core network which is ZTE Equipment with Full experienced with below services:

 ZTE Routers Switches. DIAT L2VPN, L3VPN: complete troubleshooting and configuration.

 Experienced with cisco router 800 series, experienced in Routing; RIPv1, RIPv2, IGRP, EIGRP, OSPF, IS-IS, BGPv4, MPLS.  Experienced in Switching: VTP, STP, MST, RSTP+, Trucking, Vlans.

 Experienced in ZTE switches I Extreme Switches x450t X250

 Handful with below programs: B2B CRM, Solar winds, Cacti, Netops, Netneumen, U31, Secure CRT, SharePoint  Troubleshooting various microwave link types: Solectek: solectek excel 50, solectek excel 100 solectek excel 250, solectek 7000 Altai: AltaiA2, Altai B5 Ubiquity •ubiquity nanobeam m5, Rocket M5, Power Station Intracom: lntracom omni bus, lntracom IDR, NEC Paso link

Company industry:
Telecommunications
Job role:
Support Services

Network Operation Center Engineer

March 2013 - June 2014

GO Telecom (Etihad Atheeb)

Riyadh, Saudi Arabia

March 2013 - June 2014

 Monitor and report the Alarms from \[ CC-EMS PNMSJ and net cool.  Handling and Managing TT related to WIMAX network.  Monitoring Microwave Links status (Managed — Unmanaged) by PNMSJ.  Assign Tickets to Responsible team (Field Support — RF — NOC Management).  Dispatching and Coordination with field Engineers Sector and GPS troubleshooting.
Experienced on Extreme switches configuration and troubleshooting

Company industry:
Telecommunications
Job role:
Support Services

supervisor service engineer

September 2007 - November 2011

share zone for information systems

Amman, Jordan

September 2007 - November 2011

Experienced on Optix RTN-980, 950, 910 equipment of Huawei Technologies Co. Ltd Installation of
microwave antenna, commissioning and alignment (HUAWEI).
Well experienced in Wireless Network (Installation, Maintenance & Programming).
Installation of microwave antenna, commissioning and alignment (HUAWEI). WEBLCT FOR HUAWEI
MCROWAVE COMMISSIONING.
Well experienced in PC & Laptop maintenance works with basic electronics knowledge. Well
experienced General Network (Installation, Maintenance & Programming). Well experienced Wireless
Network (Installation Maintenance & Programming).

Company industry:
Telecommunications
Job role:
Engineering

Education

alisra universty

June 2011

June 2011

Bachelor's degree, communication & electronic engineering

Jordan

GPA (percentage): 76.5%

GPA (percentage): 76.5%

Bachelor of telecom engineering with very good GPA

Skills

Programming
Expert
Programming
Expert
Telecommunications Engineering
Expert
Telecommunications Engineering
Expert
Computer Engineering
Expert
Computer Engineering
Expert
Sales Engineering
Expert
Sales Engineering
Expert
Technical Services
Expert
Technical Services
Expert
AC installation
Intermediate
AC installation
Intermediate
Autocad drafting
Intermediate
Autocad drafting
Intermediate
English reading writing talking
Expert
English reading writing talking
Expert
Programming
Expert
Programming
Expert
Telecommunications Engineering
Expert
Telecommunications Engineering
Expert
Computer Engineering
Expert
Computer Engineering
Expert
Sales Engineering
Expert
Sales Engineering
Expert
Technical Services
Expert
Technical Services
Expert

Languages

Arabic

Expert

English

Expert

Japanese

Beginner

Memberships

نقابه المهندسين الاردنين

مهندس اتصالات

July 2011

Training and Certifications

Certifications
A+
pc.net
Jul 2006 - Oct 2006
CCNA
pc.net
Mar 2012 - May 2012
Toffel
pc.net
Jul 2006 - Oct 2006

Hobbies and interests

swimming , reading