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أحمد الرفاعي,  IT Systems & Network Administrator

أحمد الرفاعي

IT Systems & Network Administrator·Proxym IT Group (RTA Project)

Jordan

Bachelor's degree, Management Information Systems (MIS)

Work experience

Total years of experience: 11 years, 1 months

IT Systems & Network Administrator

May 2025 - April 2026

Proxym IT Group (RTA Project)

Dubai, United Arab Emirates

May 2025 - April 2026

• Administer and support Windows and Linux enterprise environments.
• Monitor server performance, availability, and security.
• Perform patch management and troubleshooting activities.
• Support Active Directory services and user access management.

Company industry:
IT Services

Acting IT Manager / Infrastructure Administrator

January 2022 - January 2025

Jordan Hospitality & Tourism Education Co.

Amman, Jordan

January 2022 - January 2025

• Managed enterprise IT infrastructure supporting 500+ users.
• Administered Windows Server, Active Directory, DNS, DHCP, and Microsoft 365.
• Managed virtualization environments using Hyper-V and VMware.
• Implemented backup, recovery, and disaster recovery solutions.
• Managed IT security, technical support, and infrastructure operations.

Company industry:
Hospitality & Accomodation

IT Project Manager

December 2021 - January 2022

EJAF Technology

Amman, Jordan

December 2021 - January 2022

• Supported enterprise infrastructure and hybrid IT environments.
• Administered Windows Server systems and virtualization platforms.

Company industry:
IT Services

Senior System Administrator / IT Technical Support

January 2018 - December 2021

Jordan Hospitality & Tourism Education Co.

Amman, Jordan

January 2018 - December 2021

• Managed Windows server environments and enterprise systems.
• Supported Active Directory, DNS, DHCP, and endpoint support.

Company industry:
Hospitality & Accomodation

Technical Support Engineer

January 2016 - January 2018

UCA

Amman, Jordan

January 2016 - January 2018

• Installed and maintained Windows servers and enterprise systems.
• Supported Active Directory, DNS, and DHCP administration.

Company industry:
Primary, Prep, & Secondary School

Technical Support/HelpDesk Engineer

January 2015 - January 2016

Onix Computer Company

Amman, Jordan

January 2015 - January 2016

• Installed and maintained Windows servers and enterprise systems.
• Supported Active Directory, DNS, and DHCP administration.

Company industry:
IT Services

Education

Zarqa Private University

June 2013

June 2013

Bachelor's degree, Management Information Systems (MIS)

Jordan

GPA (percentage): 62%

GPA (percentage): 62%

Graduated with a focus on enterprise systems, database management, and IT infrastructure fundamentals. Coursework covered systems analysis, networking, project management, and business process optimization — providing the technical and analytical foundation applied throughout 14+ years of IT operations and systems administration.
View attachment

Skills

ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
COMPUTER SYSTEMS
Expert
COMPUTER SYSTEMS
Expert
DOMAIN NAME SYSTEM
Expert
DOMAIN NAME SYSTEM
Expert
HOME DIRECTORY
Expert
HOME DIRECTORY
Expert
HYBRID CLOUD COMPUTING
Intermediate
HYBRID CLOUD COMPUTING
Intermediate
IT INFRASTRUCTURE
Expert
IT INFRASTRUCTURE
Expert
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
VIRTUALIZATION
Intermediate
VIRTUALIZATION
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate