Ahmad al-shalabi

Technical Manager / Waste Water Treatment -Products & Services / TPS
The role of Technical Manger inside the company focuses on employing the technical knowledge and experience of the industry and convey it to the other personnel inside the different departments; Sales & Services, which will be reflected on the overall performance of the company .

Main Duties and Responsibilities:
• Provide Technical support advise to TPS personnel from sales and service departments .
• Provide Technical training of the different product we supply and the process technologies to TPS personnel from sales and service departments.
• Help clients solve their technical problems related to our products or even other problems and concerns related to the process and other equipment by providing technical advice .
• Perform as a link between the principal service department and clients to ensure that manufacturers recommendations, service bulletins and solutions have been followed .
• Follow up with manufacturers ( TPS principals ) to be updated with the latest innovations, improvements or modifications introduced to the equipment and make sure that clients are aware about the manufacturer recommendations and modifications .
• Provide technical training to client’s team .
• Create Documents library of all products and technologies TPS supplies and make sure to get the latest literature issued by principals .
• Be updated with the latest technologies related to our industry and share this with the other departments .
• Work with Engineering offices and consultants to educate them about our products and solutions in order to get our products stipulated in design documents during this stage .
• Arrange for after sales service jobs and major service jobs .
• Arrange for commissioning and start up jobs .
• Evaluate new principals products and technology and give recommendation to management.
• Work on expanding TPS portfolio and product range through studying the need of adding new equipment and machines to the product range and also explore new potentials for service Jobs .
• Attending technical meetings with sales and service personnel requested by clients .

 Handle company's activities at Western Region of Saudi Arabia ( Tabouk north to Jazzan in the south ) .
 Maintain a stable and long term business relationship with waste water treatment plants (WWTP) contractors, EPC contractors, consultants and end users; Ministry of Water (MOW), National Water Company (NWC), Saline Water Conversion Corporation (SWCC), Marafiq, Ministry of Housing (MOH) and Aramco .
 Sales and marketing of company's products and services .
 Study Tenders and prepare proposals & technical submittals tailored to certain requirements and technical specifications in water, waste water treatment, desalinations, domains
 Develop Western Region business plan and ensure to have the most dynamic pattern to employ the plan in order to meet company's target and goals .
 Get TPS registered as a Vendor through Completing registration process of some client's procurement internal system .
 Expand company's product range by adding new equipment and services to the company's profile based on thorough study and understanding of the market's needs and trends .By contacting suppliers and Manufacturers all over the world
 Give Seminars and demonstrations to educate clients about the new technologies and products .
 Extend required technical support to clients by answering their queries related to the equipment design, sizing, installation and operation .

- study marketing potentials for a wide range of heavy duty and light vehicles in the saudi market / west region.
- give clients best proposals that meets their needs
-prepare quotations .
follow up customer satisfaction and QC .

- providing ahigh level of after sales service to customers by giving different solutions of the problems their machines encounter.
- study customers enquiries / parts and service
- monitor maintenance process efficiency