CUSTOMER SERVICE EXECUTIVE
QATAR NATIONAL PRINTING PRESS
Total years of experience :33 years, 0 Months
Resolve product or service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the
problem; follow up to ensure resolution
* build sustainable relationships of trust with them
* Maintain financial accounts by processing customer adjustments in coordination with
Accounts Dept& help in correction.
* Follow communication procedures, guidelines and policies of our firm.
* Contribute to team effort by accomplishing related results as needed
* Manage large amounts of incoming & outgoing calls
* Place orders by using special program (Pioneer) on computer
* Attempt to persuade customer to reconsider cancellation
* Help in selling products and services
* Work with other departments to ensure proper customer service is being delivered at
time.
* Work with customer service manager to build sustainable relationships of trust with
customers.
* Maintain customers’fileswhich contains work orders, estimations, quotations, LPO's etc.
* Generate estimations for some printing items.
FUTURE PRINTING PRESS
Schedule meetings and appointments for GM
* Partner with HR to update and maintain office policies as necessary
* Organize office operations and procedures
* Ensure that all items are invoiced and paid on time
* Manage contract and price negotiations with office vendors, service providers
* Provide general support to visitors & clients
* Preparing correspondences & quotations & send to the other parties
* Control & manage petty cash
* Helping in collecting dues from customers
Answer direct phone calls
* Organize and schedule appointments
* Plan meetings and take detailed minutes
* Write and distribute email, correspondence memos, letters, faxes and forms
* Update and maintain office policies and procedures
* Order office supplies and research new deals and suppliers
* Submit and reconcile expense reports
* Provide general support to visitors
* Handle requests and queries from manager.
* HR related responsibilities that include controlling staff vacations, tickets, attendance,
overtime and deductions etc.
IN-CHARGE OF STUDENTS AFFAIRS
* Provided administrative support for student courses.
* Follow the departmental guidelines and centre policies..
* Organizing the schedules of lessons
* Monitor the teachers and students’ attendance and report to management periodically
on attendance statements
* Follow-up the students’ tuition payments as per the schedule
GETTCO INTERNATIONAL
Provides both clerical and administrative support to professionals
* Produce correspondence and documents and maintain presentations, records,
spreadsheets and databases
* Perform routine translations that included translated letters, memos, minutes of
meetings and messages from Arabic to English and/or English to Arabic.
* Booking rooms and conference facilities, attending meetings, taking minutes and
keeping notes, ordering and maintaining stationery and equipment
* Managing and maintaining invoicing
* Sorting and distributing incoming post and organizing and sending outgoing post;
* Liaising with colleagues and external contacts to book travel and accommodation
* Organizing and storing paperwork, documents and computer-based information;
Responsible for promoting and suggesting menu items to hotel guests
* Accurately confirm the food order, communicate the information to the kitchen or bar
to fulfil
* Record food orders and process payments
* controlling the services delivered to clients
* Collected bill and ensured the guest sign the bill
* Receive orders from clients and answer phones in room service
OWNER OF BOOK-SHOP, PRINTING SERVICES& KIDS TOYS.
* Carry out plans for promoting, production, sales, and budgeting for the bookshop
* Create monetary arrangement
* Review the report of production and compare it with sales made or services offered
* Hire qualified and skilled employees
* Meet with the providers to reinforce fast delivery
* Ensure customer satisfaction is a priority
* Conduct training for my employees to improve service delivery
* Meet with suppliers and review the prices periodically to get better prices.
I worked in the office and secretarial work in the Management Office and as Store Keeper of the Furniture stores in Al-Ruwais Housing complex and as Contract Coordinator for public health services and supervisor of collections at the Recreational Center of the Complex
BANK STAFF IN CURRENT &SAVING ACCOUNTS
* Prepare clients’ receipts for checks and deposits and send him to cashier.
* install all the financial movements of the clients and registered in their personal account
* collaboration with other sections to make daily, weekly, monthly, and annual audit.
* to do any other job required by Bank's management.
QUALIFICATIONS * High School Certificate completed in