أحمد باكدم

Ensured all employees complied with IT standards and policies approved by the direct manager.
Prepared and configured workstations for new employees, including operating system setup,
installation of required software, and device configuration based on job roles.
Resolved technical issues for office and project site employees related to computers, printers, and
peripheral devices.

Audited and tracked company IT assets, including computers, printers, and monitors, using BarCloud.
Created, modified, and troubleshot user accounts for company platforms Sakhaa and Fusion.
Managed user accounts and permissions using Active Directory and resolved MFA issues in Microsoft
Azure.

Configured and connected multiple branch devices to employee workstations, including fingerprint
readers, card readers, and other endpoint devices.
Performed basic hardware upgrades on employee workstations, including RAM and hard disk
replacements.
Processed and resolved IT support tickets using the banks internal ticketing system.