Cinema Manager
Vox Cinemas
Total years of experience :14 years, 4 Months
Manage all VIP Restaurant & VIP operations, including running of the lounge to provide an exceptional experience for all guests. Ensuring all team members follow VOX service procedures to provide exceptional guest service. Managing all VIP staff to ensure that all sales opportunities are taken, through effective up and suggestive selling. Control costs through effective rostering, stock ordering, and wastage while consistently coaching employees where required to raise overall standards. Responsible for the ongoing training of VIP staff.
Job purpose:
Oversee and coordinate the running, planning, organizing, training and leadership
(relating to all restaurant Front of House) necessary to achieve objectives in sales,
costs, guest service and satisfaction.
Tasks and responsibilities
1. Responsible for day to day restaurant operation
2. Responsible for maintaining high level of customer service and satisfaction
3. Effectively delegate jobs and responsibilities to restaurant staff
4. Communicate with management across the company to ensure effective running
of the business as well customer satisfaction
5. Work with management personnel to set targets and incentives to increase
turnover and profitability of restaurant
6. Review and monitor, with bookkeeper or other financial personnel, expenditures
to ensure that they conform to budget limitations. Work to improve performance.
7. Supervise operation of restaurant to maximize profitability, minimize legal
liability, and conform to alcoholic beverage regulations.
8. Plan wine and drinks lists suited to the restaurant and its clientele. Monitor the
purchasing of supplies and perform frequent checks to ensure consistent high
quality of preparation and service.
9. Work with management personnel to plan and organize restaurant events
10. Organise and oversee regular training of all restaurant staff concerning the menu,
customer service, wine and drinks lists
11. Deal with customer complaints in keeping with the company’s customer service
ethos and methods
12. Maintain a positive and pro active attitude at all times
13. Manage staff disagreements, grievances and situations according to the
company’s staff code of conduct, procedures and relevant policies
14. Actively seek to improve skills and achieve personal development
15. Comply with all health and safety regulations.
16. Perform other duties as assigned by management
17. Comply at all times with the Staff Code of Conduct.
18. Comply with the provisions of your contract and any of our Company Policies
and set an example for more junior members of staff.
19. Seek to ensure at all times that all visitors or guests on our site have the best
experience possible.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Developed and maintained exceptional customer service standards. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Managed accounts payable, accounts receivable and payroll
Scheduled and directed staff in daily work assignments to maximize productivity. Carefully prepared weekly payroll to keep up with projected revenue for the week. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Regularly updated computer systems with new pricing and daily food specials.
Decision-making, purchase orders, employment, interviews, interest in the customers, resolving complaints, staff training, follow-up performance, always follow-up, and all the things the administration
Opening team:
Decision-making, purchase orders, employment, interviews, interest in the customers, resolving complaints, staff training, follow-up performance, always follow-up, and all the things the administration.
Training: Anticipating guests needs, Communication, Handling guest's complaints, Rising expectations, Fundamentals of excellence
hotel management & food service's